Dispelling the Top Four Cloud Migration Myths in Contact Centers
Cloud migrations have accelerated quickly into the mainstream in the customer experience industry and are emerging as a key success factor for achieving greater scalability...
Search Results for: CCaaS
Operata Adds ‘People Experience’ Insights to its CX Observability Platform
For the first time, cloud contact centers can correlate unified technical, operations, and experience data. Operata, provider of the world’s first and only CX Observability...
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service...
8×8 Expands AI Self-Service Capabilities with Voice Interactions for 8×8 Intelligent Customer Assistant
8×8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program 8×8, a leading integrated cloud contact center and unified communications platform...
Bright Pattern Partners with MoData in South Africa to Transform CX and AI Capabilities
Bright Pattern has officially developed a trusted partnership with MoData to create a seamless customer experience through the delivery of world class CX with an...
Neville Letzerich Joins Talkdesk as Chief Marketing Officer
Talkdesk a global AI-powered contact center leader for enterprises of all sizes announced that Neville Letzerich has joined the company as chief marketing officer (CMO). With...
Talkdesk and Epic Enter New Collaboration With the Launch of Epic’s Pals Program
Talkdesk a global AI-powered cloud contact center leader for enterprises of all sizes announced that it has joined Epic’s new Pals program. Participation in the...
IGT Solutions Expands Its Partnership With Thrio to Boost Its Generative AI Platform, techbud.ai, Deliver Improved CX
 IGT Solutions, a leading AI-led BPM, Technology, and Digital Services & Solutions provider announced extending its partnership with Thrio, an eminent and scalable AI-powered CCaaS...
8×8 Phone App for Microsoft Teams Delivers Cost-effective, Native Calling Experience for Teams Users
Next Generation Version Expands 8×8’s Microsoft Teams Solution Portfolio, Providing Seamless User and Admin Experiences and Improved Performance 8×8, Inc., a leading integrated cloud contact...
Mutare Voice Traffic Filter Now Available as Genesys Premium AppFoundry Application
Mutare, Inc., a leading innovator of enterprise solutions for Voice Threat Defense,announced its Voice Traffic Filter is now a premium application on the Genesys AppFoundry,...