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8×8 Launches 8×8 Contact Center for Microsoft Teams

CIO Influence News DeskMarch 16, 2021July 25, 2022

by CIO Influence News DeskMarch 16, 2021July 25, 20220

New 8×8 Cloud Solution Allows Organizations to Seamlessly Integrate Customer Engagement and Global Telephony Capabilities with Microsoft Teams 8×8, Inc., a leading integrated cloud communications...

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Five9 Releases New Workforce Optimization Integrations and Enhanced UX

CIO Influence News DeskFebruary 3, 2021July 25, 2022

by CIO Influence News DeskFebruary 3, 2021July 25, 20220

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy...

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Cloud Collaboration Leader Dialpad Achieves Major AI Milestone After Analyzing More Than One Billion Minutes of Voice

CIO Influence News DeskFebruary 3, 2021July 25, 2022

by CIO Influence News DeskFebruary 3, 2021July 25, 20220

Company reveals its real-time transcription model is more accurate than competitors Dialpad, the leading AI-powered cloud communications platform, announced a significant breakthrough regarding its proprietary...

Search Results for: CCaaS

Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction

Verizon Deploys First-Ever Interoperable Multi-Vendor O-RAN DAS system

SentinelOne Secures Both Known and Shadow AI Services in the Workplace with New AI Security Posture Management

Anomalo Advances Gen-AI Data Quality with New Funding for Unstructured Monitoring Innovations

Quadrant Report Names Swimlane a Leader in GenAI-Powered SOC Platforms

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