Segra Implements ServiceNow for Digital Business Transformation
Segra will use ServiceNow Telecommunications Service Management to power SegraOne for Case and Incident Management, a new solution that will simplify everyday work and transform...
Tag : employee experiences
Ty Chooses 8×8 XCaaS for Enhanced Customer Experiences and Employee Collaboration
Beanie Babies Manufacturer Improves Communications, Enhances Data and Insights, and Reduces Costs with 8×8’s Cloud Contact Center and Unified Communications Platform 8×8,a leading integrated cloud...
Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry
Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud for game changing actionable insights to transform team productivity and customer experience,...
QPC Announces Tracxion Drive, a WFM/WEM Data Adapter Now Available in Genesys Appfoundry
 QPC, a leading provider of customer contact optimisation solutions announced the availability of Tracxion Drive, our advanced WFM/WEM Data Adapter for Genesys Cloud CX, on...
Salesforce Launches Next Generation of Einstein, Bringing a Conversational AI Assistant to Every CRM Application and Customer Experience
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work to drive significant productivity gains Einstein...
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service...
PolyAI Customer-led Voice Assistants Now Available on Genesys AppFoundry
PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys AppFoundry, a marketplace of solutions...
IBM and Salesforce Team Up To Help Businesses Accelerate Adoption of Trustworthy AI
IBMÂ and Salesforce announced a collaboration to help businesses worldwide across industries accelerate their adoption of AI for CRM. Together, the two companies support clients to...
VMware’s Comprehensive Digital Employee Experience (DEX) Solution Empowers IT Teams with Data-Driven Insights to Improve Employee Experience and Achieve Valuable Cost Savings
Digital employee experience (DEX) technology has become essential as it not only enables organizations with the tools needed to provide great employee experiences, but also...
Infosys Teams up with Walmart Commerce Technologies to Deliver Scalable Omni-Channel Solutions to Retailers
Infosys, a global leader in next-generation digital services and consulting, announced a new collaboration with Walmart Commerce Technologies to help retailers leverage technology solutions that...