Zendesk to Acquire Ultimate
Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the...
Tag : Zendesk
Zendesk Completes Acquisition of Klaus
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it...
Zendesk Users Report Lower Total Cost of Ownership than Salesforce
Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud. Zendesk users...
JFrog Appoints Shanti Ariker as Chief Legal Officer
Seasoned software industry legal executive will help drive JFrog’s next phase of growth JFrog Ltd., the Liquid Software company and creators of the JFrog Software...
Zendesk Announces Strategic Collaboration Agreement With AWS to Unlock Smarter, More Personalized Customer Service at Scale
Zendesk, Inc., announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology...
Zendesk Launches New Customer Sentiment and Intent Functionality Powered by Machine Learning
Zendesk, Inc. announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing...
Remote Access Provider Remotepc Announces Integrations for Single Sign-on, Mass Deployment, and Remote Support
RemotePC, a remote access service from IDrive Online Backup, has added integrations for enterprise accounts to support single sign-on, mass deployment, and enhanced remote support. With the single...
Boost.ai Launches Europe’s Leading Conversational AI in US to Disrupt Virtual Agents
Leveraging $5 Million Strategic Investment, American Expansion to Change the Way the Banking, Insurance, and the Enterprise Handle Frontline Customer Queries Boost.ai, developer of the...