Customer Service Archives

Metronet Breaks Ground on Game-Changing Fiber-Optic Network, Bringing Ultra-High-Speed Internet to Portage

Business WireMay 26, 2023

by Business WireMay 26, 2023033

Metronet announced that construction of their multi-gigabit fiber optic network has officially begun in Portage. Metronet’s fully funded multimillion-dollar investment will provide residents and businesses...

CIO Influence News Networking

GoNetspeed Expands Access to 100 Percent Fiber Internet in Depew and Lancaster

Business WireMay 25, 2023

by Business WireMay 25, 2023028

GoNetspeed announced that more residents and businesses throughout Depew and Lancaster officially have access to GoNetspeed’s high-speed 100% fiber internet. Through GoNetspeed’s infrastructure expansion in...

CIO Influence News Networking SaaS

Nokia Expands Fixed Network SaaS Suite with AI Solution to Strengthen Operators’ Service Offering

GlobeNewswireMay 22, 2023

by GlobeNewswireMay 22, 2023032

Nokia announced an expansion of its Fixed Network solutions suite available through a SaaS delivery model, with the launch of AVA Fixed Network Insights that...

CIO Influence News Cloud Voice

Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience

Aquib KhanMarch 14, 2023

by Aquib KhanMarch 14, 2023084

Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service...

CIO Influence News IoT

GoNetspeed Connects First Customers in Bangor to High-Speed Fiber Optic Network

CIO Influence News DeskJanuary 24, 2023

by CIO Influence News DeskJanuary 24, 20230184

GoNetspeed, a high-speed 100 percent fiber to the premises internet provider, announced that internet service is officially available to homes and businesses throughout the City...

AIOps CIO Influence News

Ada Leverages OpenAI to deliver AI-powered Customer Service

CIO Influence News DeskDecember 21, 2022

by CIO Influence News DeskDecember 21, 20220212

Ada, the customer service automation company, announced it is now leveraging technology from OpenAI, the AI research and deployment company responsible for the groundbreaking ChatGPT...

CIO Influence News Machine Learning

Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk’s Sunshine Platform

CIO Influence News DeskDecember 21, 2022

by CIO Influence News DeskDecember 21, 2022071

Integration delivers powerful Self-service and Assist resolution capabilities for Zendesk customers, reducing operating costs while delivering exceptional CSAT . Aisera, the world’s leading AI-driven service...

Bots/Intelligent Assistants CIO Influence News

Simplr Introduces the EngageNow Suite to Eliminate the Customer Service BPO

CIO Influence News DeskNovember 10, 2022

by CIO Influence News DeskNovember 10, 2022099

Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a solution that combines...

CIO Influence News Cloud

Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange

CIO Influence News DeskSeptember 21, 2022

by CIO Influence News DeskSeptember 21, 20220131

Service teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience Five9 announced the availability of Five9 Service Cloud...

CIO Influence News Computing

1.8V PCIe 4.0 ReDriver from Diodes Incorporated Extends PCB Trace Lengths While Minimizing Power Consumption

CIO Influence News DeskAugust 30, 2022

by CIO Influence News DeskAugust 30, 20220227

Diodes Incorporated (Diodes) has further strengthened its range of PCIe solutions with the addition of a new high-speed data rate ReDriver device. The DIODES™ PI2EQX16924 is the...

Tag : Customer Service

Metronet Breaks Ground on Game-Changing Fiber-Optic Network, Bringing Ultra-High-Speed Internet to Portage

GoNetspeed Expands Access to 100 Percent Fiber Internet in Depew and Lancaster

Nokia Expands Fixed Network SaaS Suite with AI Solution to Strengthen Operators’ Service Offering

GoNetspeed Connects First Customers in Bangor to High-Speed Fiber Optic Network

Ada Leverages OpenAI to deliver AI-powered Customer Service

Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk’s Sunshine Platform

Simplr Introduces the EngageNow Suite to Eliminate the Customer Service BPO

Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange

1.8V PCIe 4.0 ReDriver from Diodes Incorporated Extends PCB Trace Lengths While Minimizing Power Consumption

Connectria Joins the AWS Training Partner (ATP) Program to Help Companies Develop AWS Skills

Cologix Announces New Sustainable Scalelogix(SM) Data Center in Montréal, Québec

NordLayer Launches a New and One-of-the-kind Browser Extension

Nozomi Networks Helps Facilitate Security for Gerdau’s Industrial Environment

Aurora Mobile’s EngageLab Platform Offers Global Multi-Data Center Storage for Its Push Notification Products to Meet the Data Security Compliance...

Closing the Protection Gap: Data Protection Must Be More Than a Box...

3 Ways Automation Can Make IT Pros More Successful

Microsoft Airband to Connect nearly 40 Million People across Latin America and...

Data Observability: The Key to Optimizing 5G Networks in 2023 and Beyond

World Password Day: Password advice for CIOs

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