Latest Trends in AI and Hyper Automation
The Great Thing About Technology: It’s Constantly Evolving Businesses must cope and adapt to these latest advancements—because, frankly, they have no choice. One of the...
Tag : Customer Service
Security Risk Advisors Introduces SCALR AI – A Platform for Rapid Agentive AI Enablement
Security Risk Advisors (SRA), a leading cybersecurity consulting firm, announced the launch of SCALR AI, a customizable platform designed to enable non-technical people to build...
Tumeryk Collaborates with NewVision Software and Elastic to bring AI Trust Score™ for Secure AI Agentic Applications
Tumeryk Inc., a leader in AI security and responsible AI solutions, and NewVision Software, a leader in Audit & Tax, Energy and Healthcare tech solutions,...
Predictive Analytics in ITSM: Reducing Downtime and Improving Incident Resolution
As organizations accelerate their digital transformation journeys, IT Service Management (ITSM) has become a cornerstone of modern enterprise infrastructure. However, the growing complexity of IT...
GoTo Introduces GoTo Connect AI Receptionist: The Ultimate Practical Tool for Smarter Business Communications
AI Receptionist, the first of the new GoTo Connect Digital Workforce solutions, transforms SMB customer service with an always-on digital front desk, ensuring that businesses...
Unanet Acquires Software Firm Contraqer to Help GovCons Identify and Win More Business
Company’s market intelligence and friction-free procurement features will further enhance Unanet’s growth suite Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) solutions...
Service Express Acquires Mid-Range, Expanding Its Service Portfolio and Canadian Presence
Service Express, an industry-leading data center and infrastructure solutions provider, announces the acquisition of Mid-Range, a managed infrastructure solutions provider based in the Greater Toronto Area....
euNetworks Launches its Connected Portal to Customers – a New Feature-Rich Digital Platform for Bandwidth Management
Part of a multi-channel strategy for digital customer engagement – Portal, API, Marketplaces Customer-driven features for a faster, simpler and a more intuitive digital service...
Continuent Launches AI-powered Tungsten Copilot to Boost Issue Diagnosis and Customer Support Efficiency
The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations. Continuent, the leading...
Buggy AI apps and why human oversight remains critical in QA
From McDonald’s to X’s Grok AI and even Air Canada, we’ve seen a fair share of AI-related failures this year. For organizations striving to accelerate...