Providers Lift Global Wave of Contact Center Modernization
Firms seek help with automation, expert skills as outstanding customer experience becomes essential to business success, ISG Provider Lens report says Enterprises worldwide are turning...
Tag : customer experience
Oracle Announces Next-Generation Fusion Data Intelligence Platform
New platform combines business data, analytics, AI models, and intelligent applications to enable customers to achieve better outcomes Oracle Fusion Cloud Applications customers will benefit from deeper insights...
Tulip Welcomes Matt Petrow as New Chief Financial Officer
Enhancing retail innovation with a seasoned financial leader Tulip, the world’s largest cloud-based store experience platform provider, is thrilled to announce the appointment of Matt Petrow as...
Cisco to Acquire Splunk, to Help Make Organizations More Secure and Resilient in an AI-Powered World
Combined, Cisco and Splunk will become one of the world’s largest software companies and will accelerate Cisco’s business transformation to more recurring revenue Cisco and...
Comviva Modernises Lebara Network with Multitenant Cloud Messaging Platform
Comviva, the global leader in customer experience, data monetization, and cloud communication solutions, announced its partnership with Lebara, a UK-based telecommunication service provider, to transform...
Oracle Enables Marketing and Sales Teams to Accelerate Revenue with Guided Campaigns
New application features to eliminate time-consuming coordination for marketers and deliver conversation-ready opportunities directly to sellers Oracle announced new Guided Campaigns features within Oracle Fusion Cloud...
Oracle Adds Artificial Intelligence to Marketing, Sales, and Service Applications to Help Customers Grow Revenue
New AI capabilities in Oracle Fusion Cloud CX automate processes, improve insights, and enhance employee productivity  Oracle has added new artificial intelligence (AI) capabilities in Oracle...
Sprinklr Launches More Than 700 New Features for Unified Customer Experience
Platform release 18.8 empowers customer service, marketing, sales, and social teams with new AI-powered enhancements and generative AI integrations now available to all customers. Sprinklr,...
CooperSurgical Selects BillingPlatform to Streamline Revenue Lifecycle Management Processes
Global leader in fertility and women’s health seeks to automate billing processes and enhance customer experience BillingPlatform, the enterprise revenue lifecycle management platform for innovative...
Intermedia Cloud Communications Receives 7th J.D. Power Certification for Excellence in Technical Support
Intermedia was the first cloud company to receive this prestigious recognition in 2016, with the latest certification once again demonstrating the company’s unwavering commitment to...