CIO Influence

Tag : Conversational AI

CIO Influence News Digital Transformation

NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation

CIO Influence News Desk
by CIO Influence News Desk0
Latest collaboration between NICE and Cognizant opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market...
CIO Influence News Cloud

NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone

CIO Influence News Desk
by CIO Influence News Desk0
This pioneering integration of CXone Expert and OpenAI’s generative modeling enables consumers to resolve issues with human-friendly automated self-service NICE, the worldwide leader in AI-powered self-service...
CIO Influence News SaaS

Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences

CIO Influence News Desk
by CIO Influence News Desk0
Leader in omnichannel contact center solutions introduces next-level innovation, providing agents with AI-powered guidance and automation for faster resolutions Upstream Works, a provider of omnichannel...