CallTower Unveils Solgari’s Integrated Microsoft Teams Contact Center
CallTower delivers Solgari for Teams, a powerful Contact Center Solution within the MS Teams App that empowers customer experience CallTower, a global leader in cloud-based...
Tag : Customer Service
Veterans Health Administration Partners with CoSo Cloud to Enhance Employee Training Experience
Western States Network Consortium implements first-in-the-nation training solutions for HR professionals CoSo Cloud LLC (CoSo), a Class Technologies company and leading provider of secure, private...
Beneva Implements Guidewire Cloud to Strengthen Claims IT Operations
Largest Canadian mutual insurer leveraging Guidewire Cloud to enhance business processes and customer service Beneva, the largest mutual insurance company in Canada, and Guidewire announced that...
TeamViewer’s Enterprise Connectivity Solution TeamViewer Tensor Updates With Additional Security and Productivity Features
Pre-configured sessions and custom certificates for maximum security and control. Holistic and scalable device management for improved monitoring and maintenance. Redesigned interface for seamless workflows...
GoNetspeed to Soon Equip Lisbon with 100 Percent Fiber Internet
GoNetspeed announced that the Town of Lisbon will soon have access to 100% fiber internet. GoNetspeed plans to fully fund a $1.8 million investment in Lisbon...
Trimble Launches Cloud-Based Appian Daily Planner to Simplify Complex, Multi-Stop Routing
Route Optimization Tool Reduces Planning Time and Resources for Final and middle Mile-Focused Fleets Trimble introduced today Appian Daily Planner, a cloud-based solution for multi-stop, multi-vehicle...
Oracle and Uber Co-innovate to Transform Last Mile Delivery in Retail
With Oracle and Uber Direct, retailers can now offer same-day delivery and returns to get customers their purchases faster while helping retailers move merchandise more effectively Oracle and Uber announced Collect and...
GTCR Announces Acquisition of Foundation Source
Leaders Strategy Partnership with Joseph Mrak to Support Growth and Expansion of Leading Provider of Foundation Management Solutions GTCR, a leading private equity firm, announced that it...
PagerDuty Helps Customer Service Teams Resolve Issues Faster and More Efficiently with Workflow Automation and Private Status Pages
New PagerDuty Operations Cloud capabilities bridge the gap between customer service and technical teams for reducing costs and improving customer satisfaction Recommended: Balancing Privacy and Data...
Sinch Messagemedia Launches New SMS Service to Improve Customer Experience
Sinch (Sinch AB (publ)) which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud announced its global launch of SMS for...