CIO Influence
AIOps CIO Influence News

RSM Provides AI Solutions for Clients with Microsoft Copilot

RSM Provides AI Solutions for Clients with Microsoft Copilot

Pilot shows an increase in productivity and enhancement in customer service

RSM US LLP, the leading provider of assurance, tax and consulting services for the middle market, highlighted its use of Microsoft Copilot for Service to enable business processes and enhance customer service at the Microsoft Ignite Conference.

PREDICTIONS SERIES 2024 - CIO Influence

“Six months ago, we launched a pilot focused on leveraging Microsoft Copilot for Service and Microsoft Copilot Studio, which provides a framework to build AI-enabled business processes,” said Christian Hutter, RSM’s Microsoft practice leader. “We have been working to execute against use cases for our own business with a focus on practical AI, and we are thrilled to now be in a position to bring this productivity enhancing technology to help clients implement AI for their businesses.”

At Microsoft’s Ignite Conference, RSM showcased how it integrated Microsoft Copilot for Service into its DASH managed services platform and knowledge base to empower its agents and enhance the value it provides to its more than 8,000 managed services customers. In its pilot, RSM saw a significant reduction in research time for agents, an increased ability to resolve issues on the first touch of a case and reduced onboarding time for new support agents. The firm expects this to be further enhanced as Microsoft Copilot for Service learns from agent feedback to continually improve its recommendations over time.

CIO INFLUENCE News: Crunchy Data and Center for Internet Security Announce Benchmark Update for PostgreSQL 16

Amid the many promises of AI, RSM is focused on working with our clients to create practical solutions to increase efficiency and enhance customer experiences. Microsoft Copilot enables RSM to embed useful AI solutions into its own business and create solutions for clients—making AI a reality for the everyday user.

CIO INFLUENCE News: Nozomi Networks and NetWitness Team to Deliver Advanced Cyber Security Solutions to OT & IoT Environments

“As a digital firm, we need to be at the forefront of AI—for both our firm and our clients,” said Enterprise Digital Leader Sergio de la Fe. “The success of our own pilot is already showing promise to provide benefits for our firm and our clients, including helping us hone our policies and processes that govern the use of AI in our business. I am looking forward to infusing AI into additional RSM business solutions while simultaneously working with our clients to enable their business processes.”

CIO INFLUENCE News: NTT DATA Appoints Tammy Soares President of Launch by NTT DATA

[To share your insights with us, please write to sghosh@martechseries.com]

Related posts

Enxoo Partners with LastMileXchange to Automate Processes and Enable Service Providers to Offer Access Network

CIO Influence News Desk

WiteSand Emerges From Stealth to Consolidate Siloed On-Prem Networking Tools into a Unified Cloud-Delivered Service

Adaptive Shield, Leaders is SaaS Security Posture Management, Partners with Macnica Networks for Expansion into Japan