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RingCentral Introduces Next-Gen Communication Solution for Frontline Workers

Business Wire
by Business Wire0
RingCentral, Inc., a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced a next-gen communication solution for frontline...
CIO Influence News Cloud

Zendesk Announces Strategic Collaboration Agreement With AWS to Unlock Smarter, More Personalized Customer Service at Scale

Business Wire
by Business Wire0
Zendesk, Inc., announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology...
CIO Influence News Cloud Digital Transformation

Vonage Proactive Connect Increases Engagement by Driving Personalized, Two-Way Conversations at Scale

PR Newswire
by PR Newswire0
Powerful solution delivers customized, large scale, omnichannel campaigns from a single automation platform Vonage, a global leader in cloud communications helping businesses accelerate their digital...
Bots/Intelligent Assistants CIO Influence News

PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants

PR Newswire
by PR Newswire0
Following a recent round of $40 Million Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio...
CIO Influence News Cloud

MMC Selects RingCentral’s Cloud Communications Solutions to Improve Customer Experience and Streamline Employee Workflows

Business Wire
by Business Wire0
MMC, Inc., a Human Resources Outsourcing company (HRO), announced it has replaced its on-premise legacy communications systems with RingCentral, Inc., a leading provider of global...
CIO Influence News Cloud Voice

Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience

CIO Influence News Desk
by CIO Influence News Desk0
Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service...
CIO Influence News Cloud

8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement

Business Wire
by Business Wire0
8×8, Inc., a leading integrated cloud communications platform provider, announced new AI-driven enhancements that transform business and contact center performance through enhanced customer experiences. The...