State Of Wisconsin Selects Unisys To Provide Cloud-based Contact Center Solution
Unisys Corporation announced that it has signed an agreement with the State of Wisconsin Department of Workforce Development (DWD), a new Unisys client, to provide a...
Search Results for: contact center
IntelePeer Atmosphere CPaaS Solution is Now Available in IBM Watson Assistant Designed to Create Enhanced Contact Center Experiences
Communications Platform-as-a-Service provider collaborates with IBM to add voice capabilities in its intelligent virtual agent IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announces its omni-channel...
Financial Services Firm Selects Edify for Cloud-native Contact Center and Unified Communications
Edify Empowers Agents to Get Renewable Energy Sources in the Hands of More Customers, Faster Edify Labs (edify.cx), the customer experience software company that makes...
NICE CXone Digitally Transforming GWA’s Contact Centers for Improved Customer Experiences
CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions NICE announced GWA Group Limited (GWA), one of...
Frost & Sullivan Recognizes Cisco as a Leader of Growth and Innovation in the North American Enterprise Cloud Contact Center Market
Cisco stands out among enterprise CCaaS providers with its ability to deliver a bridge to cloud and other enabling technologies Frost & Sullivan has identified...
Contact Center Compliance and Dialer Software Provider Convoso Announce New API Integration to Benefit Outbound Call Center Customers
SaaS innovator Convoso has partnered with Contact Center Compliance (dnc.com) to provide customers with direct access to automated “Do Not Call” and litigator filtering, saving...
8×8 Named A Challenger In The New 2021 Gartner Magic Quadrant For Contact Center as a Service
8×8.com8×8, Inc. (EGHT), a leading integrated cloud communications platform, announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center...
NICE CXone Named A Leader In The 2021 Gartner® Magic Quadrant™ For Contact Center as a Service For 7th Consecutive Year
Cloud Customer Experience Platform Positioned Highest for Completeness of Vision in Global Report, Making NICE the only vendor named a Leader in both 2021 Magic...
Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud™ Platform
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has acquired CTIntegrations, a specialized contact center software development and...
Los Angeles Pacific University Moves Contact Center and Student Support to Dialpad Cloud Solutions
Dialpad for Education drives a connected campus for students, staff and faculty at LAPU Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced...