CIO Influence

Search Results for: contact center

CIO Influence News Cloud Machine Learning

Intermedia Named Leader in Aragon Research’s 2024 Report for SMB Intelligent Contact Centers

PR Newswire
by PR Newswire0
Leader position further demonstrates Intermedia’s commitment to developing the communications solutions that drive improved productivity, efficiency, and customer engagement Intermedia Cloud Communications, a leading global...
CIO Influence News Cloud Machine Learning

8×8’s XCaaS Cloud Contact Center and UC Platform Innovate to Enhance Customer and Employee Experiences

Business Wire
by Business Wire0
New Platform Enhancements Include AI-powered Voice Conversational Self-Service Capabilities, Video Customer Engagement, Deeper Microsoft Teams Integrations, and New Meeting Capabilities 8×8, a leading integrated cloud...