CIO Influence

Search Results for: contact center

Analytics CIO Influence News Cloud

Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

CIO Influence News Desk
by CIO Influence News Desk0
Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center, helps businesses capture the voice of the customer by automating trend recognition of key...
CIO Influence News Cloud Networking

Headsets.com Leverages Vonage Integrated Unified Communications and Contact Center to Deliver Seamless Agent Experience and Peerless Customer Service

CIO Influence News Desk
by CIO Influence News Desk0
Powered by Vonage, Headsets.com boasts a 98% success rate answering all calls within four rings Vonage a global leader in cloud communications helping businesses accelerate their...
CIO Influence News Cloud Sales and Customer Support

NICE CXone Digitizes Contact Center Operations for Regional Australia Bank

CIO Influence News Desk
by CIO Influence News Desk0
Regional Australia Bank achieves functionality and flexibility for its distributed workforce with NICE’s market-leading CXone cloud platform, driving frictionless agent and customer experiences NICE announced that...
CIO Influence News Security

transcosmos and Jasmy co-develop an application, a solution for home-based contact centers to overcome Security and Agent Management challenges

CIO Influence News Desk
by CIO Influence News Desk0
Ensures secure management by controlling data with the power of blockchain technology transcosmos inc. hereby announces that the company has co-developed an application Jasmy Secure PC...