Providers Lift Global Wave of Contact Center Modernization
Firms seek help with automation, expert skills as outstanding customer experience becomes essential to business success, ISG Provider Lens report says Enterprises worldwide are turning...
Search Results for: contact center
Dispelling the Top Four Cloud Migration Myths in Contact Centers
Cloud migrations have accelerated quickly into the mainstream in the customer experience industry and are emerging as a key success factor for achieving greater scalability...
Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating AI with Contact Centers Using Maestro
Improves CX, reduces costs by resolving calls in the communications cloud–without needing a live agent First integrations include conversational AI leaders Cognigy and Google Cloud’s...
ULTATEL Earns Microsoft Teams Certified Contact Center Solution Provider Status
ULTATEL, a leading communication solutions provider, proudly announced that its contact center solution has successfully obtained certification as a Microsoft Teams Partner. This achievement solidifies...
New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center
New research from Kore.ai, the world’s leading enterprise AI company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for AI-powered virtual assistants among...
RingCentral Unveils RingCX – A Native, Intelligent Contact Center Solution
Easy to use, manage and deploy, RingCX combines omnichannel contact center with Conversation Intelligence capabilities RingCentral, Inc., a leading provider of AI-powered global enterprise cloud...
8×8 Drives Customer Success and Enhanced Contact Center Performance with New Supervisor Workspace
8×8, Inc., a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 8×8 Supervisor Workspace has been successfully enabling organizations to improve...
AudioCodes AI-first Contact Center-as-a-Service (CCaaS) Solution Now Certified for Microsoft Teams
AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, announced that Voca Conversational Interaction Center (Voca CIC)...
8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform
Newest Capabilities Include Enhancements to 8×8 Supervisor Workspace, Analytics Tools and Reports, and Increased Global Connectivity 8×8, a leading integrated cloud contact center and unified...
Xiao-I Secures Contract for AI Contact Center Project with Leading Chinese Aviation Group
Xiao-I Corporation, a leading cognitive artificial intelligence (AI) enterprise in China, announced that it has secured a contract for an intelligent contact center project with a...