Xiao-I Corporation, a leading cognitive artificial intelligence (AI) enterprise in China, announced that it has secured a contract for an intelligent contact center project with a leading Chinese aviation group. This partnership aims to enhance the aviation group’s service provision capabilities and drive its digital transformation.
This contract encompasses a wide range of intelligent products including an interactive voice response (“IVR“), corporate knowledge base, AI assistant, and an online customer service as well as intelligent robots and quality inspections. By utilizing Xiao-I‘s AI platform, the aviation group will maximize the deployment of AI capabilities across different scenarios, all of which will significantly reduce hardware resource occupancy and streamline system maintenance.
Xiao-I has established a sophisticated project team to help this client gain improved efficiency, enhanced service quality, and a distinct competitive edge in the industry.
“Our journey at Xiao-I is marked by ongoing innovations, in-depth understanding of our clients’ needs, and extensive project implementation experience. All of these are crucial elements for our winning customer trust amidst fierce competition,” Mr. Hui Yuan, Chairman and CEO of Xiao-I, said. “We are committed to harnessing cognitive intelligence based on our robust natural language processing capabilities to foster intelligent digital upgrades across industries and setting new benchmarks in AI-powered solutions.”
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