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Qualtrics Announces General Availability of Digital Experience Analytics, Empowering Companies to Improve Digital Customer Experiences

Business Wire
by Business Wire0113
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Digital Experience Analytics (DXA), a new solution that enables organizations to create a visual replay...
CIO Influence News Cloud Voice

Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience

CIO Influence News Desk
by CIO Influence News Desk0192
Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service...
CIO Influence News Digital Transformation

NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation

CIO Influence News Desk
by CIO Influence News Desk0251
Latest collaboration between NICE and Cognizant opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market...
CIO Influence News IT Ops

PLDT Expands Strategic Collaboration with Amdocs to Provide Enhanced Digital Customer Experience

CIO Influence News Desk
by CIO Influence News Desk0271
Extension of managed services agreement will enable faster delivery of new offerings, with increased flexibility and choice for its consumers Amdocs, a leading provider of software and services to communications and...
CIO Influence News Digital Transformation

Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance

CIO Influence News Desk
by CIO Influence News Desk0329
Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to deliver an industry-first dynamic assistance capability....
CIO Influence News Digital Transformation

Crawford Announces Global Partnership with Airkit to Elevate Digital Customer Experience and Accelerate Digital Time to Market By Up to 20x

CIO Influence News Desk
by CIO Influence News Desk0201
Crawford & Company the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations, has today announced a...