Precision-Guided RAG: Transforming Customer Support for the Modern Enterprise
As the overseers of tech advancement and operations within an organization, CIOs must remain agile in the face of fast-paced change triggered by new technologies....
Tag : SupportLogic
SupportLogic Acquires xFind and its Precision Answer Engine to Set a New Standard for Support Experience
Precision-guided RAG technology serves as a unified knowledge copilot, delivering instant, accurate technical answers to improve customer experience and operational efficiency SupportLogic, the leader in...
SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience
SupportLogic, the world’s first Support Experience (SX) management platform, begins the rollout of its first two generative AI features for Agent SX customers. Available, Response...
SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
Combines SupportLogic’s Prediction and Workflow Engine with Emtropy’s Continuous Quality Monitoring to Enable Proactive Revenue Retention SupportLogic, the world’s first Support Experience management platform, is...
SupportLogic Launches New Global Partner Program
The new PX+ channel program expands global market reach to help B2B organizations improve their customer support experience. SupportLogic, the world’s first support experience (SX) platform,...
CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience
Customers to unlock the power of AI to personalize engagement CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively...