CIO Influence

Tag : NICE

AIOps CIO Influence News

NICE Delivers AI-Powered CX to Accelerate Smart Self-Service Adoption While Improving Employee Engagement and Efficiency with Launch of CXone Spring 2023 Release

Business Wire
by Business Wire0
NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). The...
CIO Influence News Digital Transformation

NICE Investigate Helps British Transport Police Streamline Management of Digital Evidence and Investigations to Keep UK Railways Safe from Crime

CIO Influence News Desk
by CIO Influence News Desk0
Part of NICE’s Evidencentral Platform, NICE Investigate is helping British Transport Police remove obstacles which slow the collection and sharing of digital evidence NICE announced that...
CIO Influence News Cloud Sales and Customer Support

NICE CXone Digitizes Contact Center Operations for Regional Australia Bank

CIO Influence News Desk
by CIO Influence News Desk0
Regional Australia Bank achieves functionality and flexibility for its distributed workforce with NICE’s market-leading CXone cloud platform, driving frictionless agent and customer experiences NICE announced that...
AIOps CIO Influence News

NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022 Release

CIO Influence News Desk
by CIO Influence News Desk0
Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment and expand support for bring-your-own chatbots to...