The Helpdesk Is Dead, Long Live The Experience Desk
Since its inception, the goal of the IT helpdesk has been to investigate and resolve employees’ technical issues as swiftly as possible, since IT doesn’t...
Tag : Employee Experience
Mastering Network Monitoring: Key Strategies for Uninterrupted Connectivity and Optimal Performance
Network monitoring can be coined the “lifeblood” of digital operations, ensuring everything runs smoothly. It’s a critical function often overlooked until something goes wrong, in...
Clumio Strengthens Leadership Team with New Chief People Officer and VP of Marketing
Clumio, a leader in data backup and recovery for critical cloud data, is thrilled to announce the appointment of Jillian Souza as Chief People Officer and Carol Hague as...
Nokia Moves Global HR Functions to Oracle Fusion Cloud HCM
Telecommunications leader to centralize and simplify HR processes for its 80,000-strong global workforce Nokia has deployed Oracle Fusion Cloud Human Capital Management (HCM) to consolidate 14 different...
Tikit by Cireson Available on Microsoft AppSource and Teams Store
Tikit by Cireson, conversational ticketing built for Microsoft Teams, is available on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions, as well as directly...
Dell Technologies Helps Organizations Create a Modern Workplace with New AI Experiences
Dell will have the broadest portfolio of commercial AI laptops and mobile workstations1 New Dell AI PCs and workstations elevate performance, productivity and collaboration for...
WalkMe Introduces Workflow Accelerators to Eliminate Friction in Workflows
Customizable solutions increase process effectiveness, reduce risk, and boost employee productivity by eliminating friction in mission-critical workflows for HR, Sales, IT, and Finance WalkMe Ltd,...
Lakeside Software Announces Inaugural Partner Award Winners
Winners set landmark achievements in innovation, growth, and impact. Lakeside Software, the leading IT data intelligence company, announced , the winners of its inaugural partner...
Medallia Named a Leader in IDC MarketScape for Voice of the Customer Applications
Medallia, the global leader in customer and employee experience, announced the company has been recognized as a Leader in the IDC MarketScape Voice of the Customer...
Valyant Enters into Settlement Agreement with Hi Auto and kea to Resolve Patent Litigation
Valyant AI, Hi Auto, and kea have entered into a settlement agreement to resolve their pending litigation related to Valyant’s patents for voice ordering technology....