ACT Fibernet Relaunches its Mobile App
● Users will benefit from the self-help centre, refreshed intuitive UI, & AI chatbot ● Ability to track ticket status & connect directly with an engineer ●...
Tag : customer experience
Verint Acknowledged as Market Leader for Contact Center Applications in APAC by Frost & Sullivan
Verint AI-Powered Open Platform Ranks First in Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics Advanced Application Solutions Verint, The Customer Engagement Company announced that...
Plainsight Technologies Introduces FilterBox to Translate Real-time Video into Valuable Business Metrics
Artificial vision intelligence innovator develops new software to simplify building and managing scalable vision intelligence solutions Plainsight Technologies, the comprehensive vision AI factory, announced the...
SOFTEL Communications Teams Up with Prophecy International for Advanced Customer Experience Solutions
The partnership between Prophecy International and SOFTEL, which brings together emite’s analytics with SOFTEL’s artificial intelligence and cloud capabilities, aims to revolutionize customer experiences in...
Genesys Completes Acquisition of Radarr Technologies
Company further extends its AI-powered experience orchestration capabilities beyond traditional service channels to meet customers where they want to be Genesys, a global cloud leader...
Abrigo Fraud Detection Platform Reduces Mounting Losses by Fight Fraud Quickly and Smartly
Customer identifies 93% of its total fraudulent check value with Abrigo’s AI-powered platform, built to uncover threats, automate workflows, and safeguard customers Abrigo, a leading...
TELUS International and Morpheus Data Partner to Deliver Simplified and Agile Hybrid Cloud Platform Operations
Enhanced cloud platform offers generative AI-enabled solutions to facilitate end-to-end digital transformations TELUS International a leading digital customer experience (CX) innovator that designs, builds, and...
Expereo Launches Enhanced Internet, the World’s First AI-driven & Fully Internet-Based Application Performance Solution
Enhanced Internet from Expereo can decrease traffic latency across the internet by up to 85%, reduce packet loss up to 0% and ensure application performance...
Zendesk Users Report Lower Total Cost of Ownership than Salesforce
Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud. Zendesk users...
ServiceNow’s Generative AI Enhances Cognizant WorkNEXT Digital Workplace Services
Cognizant WorkNEXT aims to put user experience at the center of workplace transformation, with generative AI capabilities designed to enhance employee self-service and streamline adoption of...