customer experience Archives - Page 11 of 42

ChromaCode Unveils ChromaCode Cloud 6.1, Showcasing Remarkable Strides in Software Innovation

PR NewswireJanuary 4, 2024

by PR NewswireJanuary 4, 20240

ChromaCode, Inc., a pioneering genomics multiplexing platform company developing accessible and affordable laboratory-based solutions, announced the release of ChromaCode Cloud 6.1, a major upgrade to...

CIO Influence News Cloud

IPFone Introduces “IPFoneMate”: A New Era in Customer Assistance with ChatGPT Bot for Webex

Cision PRWebDecember 29, 2023

by Cision PRWebDecember 29, 20230

IPFone, a pioneer in cloud communication services, is excited to announce the launch of “IPFoneMate,” the first Webex bot fully integrated with OpenAI’s ChatGPT. This...

CIO Influence News Cloud Machine Learning

Zesty Concludes 2023 With Near Perfect Customer Satisfaction

PR NewswireDecember 21, 2023

by PR NewswireDecember 21, 20230

Zesty’s compelling, customer-centric value proposition, supported by its trusted cloud optimization technology and immense cost-savings earned the company 4.9 out of 5 stars for customer satisfaction Zesty,...

Automation CIO Influence News

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

Business WireDecember 20, 2023

by Business WireDecember 20, 20230

New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions Cogito, the leader in...

Automation CIO Influence News

IntelePeer Delivers Generative AI Solutions to Its Customers

Business WireDecember 19, 2023December 20, 2023

by Business WireDecember 19, 2023December 20, 20230

Customers expected to save millions across HR, IT, and Operational expenditures IntelePeer, a leading AI-powered communications automation platform provider, announces the delivery of generative AI...

CIO Influence News Cloud

The TTEC AI Readiness Assessment Identifies Four Critical Competencies for AI-enabled Contact Centers

PR NewswireDecember 19, 2023

by PR NewswireDecember 19, 20230

Results from respondents note critical success factors including cloud migration, knowledge management, voice to digital mix, and conversational intelligence TTEC Holdings a leading global CX (customer experience)...

CIO Influence News Security

Sift Unveils Workflow Simulation to Enhance Automated Fraud Defense

GlobeNewswireDecember 18, 2023

by GlobeNewswireDecember 18, 20230

New Innovation Combines the Power of Advanced Data Analytics and Fraud Automation for Safer, Easier Growth Sift, the leader in Digital Trust & Safety, announced...

CIO Influence News Data Management Video

With Enhanced Support for Long-Form Video, Cloudinary Offers the Comprehensive Video API

Business WireDecember 18, 2023

by Business WireDecember 18, 20230

New capabilities extend Cloudinary’s market-leading automations to help brands bring any video experience to market quickly, easily, and at scale Cloudinary, the image and video...

Analytics CIO Influence News Cloud

DAS42 Announces Subscriber Analytics Solution on the Snowflake Data Cloud

Business WireDecember 18, 2023

by Business WireDecember 18, 20230

DAS42 helps subscriber-driven businesses increase engagement with personalized experiences DAS42, a leading data consultancy, announced a new solution, Subscriber Analytics. By bringing together the data...

CIO Influence News Cloud SaaS

NUSO Acquires Integrated Customer Experience Software-as-a-Service Company

Business WireDecember 18, 2023

by Business WireDecember 18, 20230

Adding Microsoft Teams Certified Contact Center and Compliance Recorder, and Call Analytics Solutions to NUSO NUSO, a leading multinational service provider of proprietary cloud communications,...

Tag : customer experience

ChromaCode Unveils ChromaCode Cloud 6.1, Showcasing Remarkable Strides in Software Innovation

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

IntelePeer Delivers Generative AI Solutions to Its Customers

Sift Unveils Workflow Simulation to Enhance Automated Fraud Defense

With Enhanced Support for Long-Form Video, Cloudinary Offers the Comprehensive Video API

DAS42 Announces Subscriber Analytics Solution on the Snowflake Data Cloud

Zero Trust Networking: A Paradigm Shift in Network Security

Data Portability v/s Sovereignty: Technical Solutions for Resolving Contradiction

Building Cyber Resilience with Zero Trust Architecture

Move Over AI, It’s Time for The Golden Age of Database Administrators

Salute Appoints Clarence Philipneri as Chief Financial Officer

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