customer experience Archives - Page 12 of 46

TELUS International and Morpheus Data Partner to Deliver Simplified and Agile Hybrid Cloud Platform Operations

Business WireJanuary 31, 2024

by Business WireJanuary 31, 20240

Enhanced cloud platform offers generative AI-enabled solutions to facilitate end-to-end digital transformations TELUS International a leading digital customer experience (CX) innovator that designs, builds, and...

CIO Influence News SaaS

Expereo Launches Enhanced Internet, the World’s First AI-driven & Fully Internet-Based Application Performance Solution

Business WireJanuary 31, 2024

by Business WireJanuary 31, 20240

Enhanced Internet from Expereo can decrease traffic latency across the internet by up to 85%, reduce packet loss up to 0% and ensure application performance...

AIOps CIO Influence News

Zendesk Users Report Lower Total Cost of Ownership than Salesforce

Business WireJanuary 29, 2024January 29, 2024

by Business WireJanuary 29, 2024January 29, 20240

Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud. Zendesk users...

Automation CIO Influence News Machine Learning

ServiceNow’s Generative AI Enhances Cognizant WorkNEXT Digital Workplace Services

PR NewswireJanuary 29, 2024

by PR NewswireJanuary 29, 20240

Cognizant WorkNEXT aims to put user experience at the center of workplace transformation, with generative AI capabilities designed to enhance employee self-service and streamline adoption of...

CIO Influence News Digital Transformation

MetTel, MCS Provide Cloud-Based Contact Centers to Federal Agencies

PR NewswireJanuary 26, 2024January 25, 2024

by PR NewswireJanuary 26, 2024January 25, 20240

Solution includes Genesys CCaaS, SuccessKPI CCaaS Insights Platform, Microsoft Teams, Amazon Connect MetTel, a leader in digital transformation and communications, and Mission Critical Solutions (MCS),...

CIO Influence News Cloud Data Management

Vercara Adds Private Data Lake Feature to UltraDNS

Business WireJanuary 25, 2024

by Business WireJanuary 25, 20240

UltraDNS Private Data Lake offering makes large-scale DNS data analysis accessible for businesses of all sizes Vercara, a leading provider of cloud-based services that secure...

Analytics CIO Influence News

Melissa Partners with Esri to Power Retail Ecommerce Operations with Data Accuracy

GlobeNewswireJanuary 25, 2024

by GlobeNewswireJanuary 25, 20240

Clean, enhanced address data pairs with Esri’s ArcGIS for customer insight; improves shopper experience, optimizes deliveries, and prevents fraud Melissa, a leading provider of global...

CIO Influence News Machine Learning

NTT DATA Business Solutions Announces Global Center for Generative AI with IBM WatsonX

PR NewswireJanuary 25, 2024

by PR NewswireJanuary 25, 20240

NTT DATA Business Solutions taps IBM watsonx AI and data platform to create new customer solutions for application modernization, finance, hospitality and the public sector NTT...

CIO Influence News Cloud

Turvo Partners with Oko to Enhance Supply Chain Operations with Data Automation

PR NewswireJanuary 23, 2024

by PR NewswireJanuary 23, 20240

This collaboration empowers 3PLs and brokers to rapidly create orders and shipments via email, then post, secure, and manage shipments — all from an intuitive...

CIO Influence News Cloud

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Business WireJanuary 22, 2024

by Business WireJanuary 22, 20240

Combining Radarr Technologies capabilities with Genesys Cloud will give organizations new AI-powered experience orchestration capabilities that drive customer loyalty, business optimization and competitive differentiation Genesys,...

Tag : customer experience

Expereo Launches Enhanced Internet, the World’s First AI-driven & Fully Internet-Based Application Performance Solution

Zendesk Users Report Lower Total Cost of Ownership than Salesforce

ServiceNow’s Generative AI Enhances Cognizant WorkNEXT Digital Workplace Services

Melissa Partners with Esri to Power Retail Ecommerce Operations with Data Accuracy

Lumen to Acquire Alkira, Establishing the Control Plane for Cloud Connectivity

Megaport Launches Built-In DDoS Protection Enabling On-Demand Network Resilience

Platformr Launches Optics AI Suite, Bringing Natural Language Intelligence to AWS Organizations

NetActuate Achieves 2026 SOC 2 Type 2 and SOC 1 Type 2 Compliance, Enhancing Global Security and Compliance for Customers

Green Security Expands Real-Time Risk Detection to Every Visitor, Every Entry Point

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