From McDonald’s to X’s Grok AI and even Air Canada, we’ve seen a fair share of AI-related failures this year. For organizations striving to accelerate...
Incumbent CTO moves into newly created role of Chief Innovation Officer UserTesting, a SaaS leader in experience research and insights, today announced the appointment of David...
It’s 2024, and hardly any organization is left untouched by the ongoing digital wave. Whether it’s an insurance organization or a retail company operating at...
Somos, a leading registry management and data solutions company best known for its roles as the Toll-Free Number Administrator (TFNA) and North American Numbering Plan...
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it...
Cloud Range, the industry’s leading cyber range solution to reduce cyber risk across the organization announced that it has appointed Galina Antova to its board of...
Company’s First Results That Matter Customer Value Study Reveals Key Business Value Drivers Elastic, the company behind Elasticsearch, released a commissioned study conducted by Socratic Technologies, an...
Empowers mobile workforces with more tools and control over the delivery of high-quality customer experiences Talkdesk, Inc., a global cloud contact center leader for customer-obsessed...