Modernizing Legacy IT: A Critical Challenge for Decision-Makers
Modernizing legacy IT successfully can be a tremendous boon for businesses. Yet, modernization projects are not easy, especially when they involve mainframes. Whether your strategy...
Tag : Customer Expectations
Buggy AI apps and why human oversight remains critical in QA
From McDonald’s to X’s Grok AI and even Air Canada, we’ve seen a fair share of AI-related failures this year. For organizations striving to accelerate...
UserTesting Appoints David Smith as New Chief Technology Officer
Incumbent CTO moves into newly created role of Chief Innovation Officer UserTesting, a SaaS leader in experience research and insights, today announced the appointment of David...
Enterprise-wide Approach: The Next Frontier in Digital Transformation for Businesses
It’s 2024, and hardly any organization is left untouched by the ongoing digital wave. Whether it’s an insurance organization or a retail company operating at...
Somos Revolutionizes How Phone Number Assets are Managed and Protected with RealBrand
Somos, a leading registry management and data solutions company best known for its roles as the Toll-Free Number Administrator (TFNA) and North American Numbering Plan...
Zendesk Completes Acquisition of Klaus
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it...
Cloud Range Appoints Cybersecurity Leader Galina Antova to Board of Directors
Cloud Range, the industry’s leading cyber range solution to reduce cyber risk across the organization announced that it has appointed Galina Antova to its board of...
Global Survey of 1,400+ IT Leaders Finds That Elastic Helps Organizations Increase Profitability and Growth
Company’s First Results That Matter Customer Value Study Reveals Key Business Value Drivers Elastic, the company behind Elasticsearch, released a commissioned study conducted by Socratic Technologies, an...
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go
Empowers mobile workforces with more tools and control over the delivery of high-quality customer experiences Talkdesk, Inc., a global cloud contact center leader for customer-obsessed...