Zendesk to Acquire Ultimate
Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the...
Tag : customer engagement
Blueshift Named a Leader and a Fast Mover in GigaOm Radar Report for Customer Data Platforms
Blueshift rated “Exceptional” in the areas of Segmentation, Data Updates, Scalability, and Cost. Blueshift, the leading platform for intelligent customer engagement, announced that it was...
Gupshup Redefines Customer Engagement with Conversation Cloud Launch
Basic one-way messaging gives way to rich two-way conversations at scale; improves returns from advertising, marketing, and support investments for digital leaders Gupshup, the conversational...
LiveRamp Launches Unified Data Collaboration Platform Featuring Composable Technology
New enhancements enable customers to collaborate with any partner, activate data to any destination, and access more solutions—all from one place With a future-ready platform...
iQor Drives Digital Transformation in Retail With NICE CXone
Strategic Collaboration Delivers Best-in-Class CX for the Retail Industry Through Open-Source Digital Capabilities iQor, a managed services provider of customer engagement and technology-enabled business process...
Zappix Unveils Latest Iteration of Digital Outreach Solution to Elevate Customer Engagement
Zappix, a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. Â Zappix, a leading...
SAP Emarsys Integrates Enterprise Loyalty for Supercharged Personalization
New integration with Annex Cloud empowers brands to build deeper customer relationships and drive revenue with sophisticated personalized loyalty programs. Customer loyalty is paramount, but...
Zendesk Completes Acquisition of Klaus
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences Zendesk announced it...
OneTrust Introduces Data Privacy Maturity Model
Four stages help organizations evolve the business value of data privacy programs from compliance to customer trust OneTrust, the market-defining leader for trust intelligence, has...
Genesys Completes Acquisition of Radarr Technologies
Company further extends its AI-powered experience orchestration capabilities beyond traditional service channels to meet customers where they want to be Genesys, a global cloud leader...