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Tag : cloud communications

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Intermedia Launches Contact Center AI-driven Analytics to Help Businesses Identify Critical Insights from Customer Interactions

CIO Influence News Desk
by CIO Influence News Desk0
Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center, helps businesses capture the voice of the customer by automating trend recognition of key...
CIO Influence News Networking

Zultys Announces Strategic Partnership With Jenne Cloud Services Brokerage

CIO Influence News Desk
by CIO Influence News Desk0
Zultys, a leading integrated cloud communications platform provider, announced a strategic partnership with Jenne, one of the nation’s premier value-added technology solutions distributors and cloud...
CIO Influence News Cloud Networking

Headsets.com Leverages Vonage Integrated Unified Communications and Contact Center to Deliver Seamless Agent Experience and Peerless Customer Service

CIO Influence News Desk
by CIO Influence News Desk0
Powered by Vonage, Headsets.com boasts a 98% success rate answering all calls within four rings Vonage a global leader in cloud communications helping businesses accelerate their...