Customer Service Archives - Page 9 of 11

MetTel Named Partner for Operator Connect for Microsoft Teams

CIO Influence News DeskJuly 21, 2022

by CIO Influence News DeskJuly 21, 20220

New Partnership Helps Enterprise Teams Administrators Expand Capabilities MetTel, a digital transformation and communications leader, announced that Microsoft named MetTel as a Partner for Operator...

CIO Influence News Cloud

AWS Selected as Delta’s Preferred Cloud Provider

CIO Influence News DeskJuly 12, 2022

by CIO Influence News DeskJuly 12, 20220

Global airline uses AWS to deliver new digital travel services, streamline processes, enhance customer service, and provide cloud training to employees globally Amazon Web Services,...

Automation CIO Influence News

Salesforce Expands MuleSoft to Every Team with Easy Automation and Integration Across Any Workflow

CIO Influence News DeskJuly 5, 2022

by CIO Influence News DeskJuly 5, 20220

Demand for time-saving automation from business teams has increased in more than 90% of companies Salesforce, the global leader in CRM, introduced the next generation...

CIO Influence News Cloud

New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

CIO Influence News DeskJune 28, 2022

by CIO Influence News DeskJune 28, 20220

Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales Oracle Utilities Edge — Oracle announced Oracle Utilities Agent Service,...

CIO Influence News IT and DevOps

Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences

CIO Influence News DeskJune 24, 2022June 24, 2022

by CIO Influence News DeskJune 24, 2022June 24, 20220

New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies...

Automation CIO Influence News

Uniphore Solutions Now Available as Genesys Premium AppFoundry Application

CIO Influence News DeskJune 21, 2022

by CIO Influence News DeskJune 21, 20220

Leading conversational AI provider brings cost savings to Genesys customers Uniphore, the leader in Conversational Automation, announced that Uniphore U-Assist In-Call and U-Assist Aftercall are...

CIO Influence News IT and DevOps

Rancho Valencia Works with Rackspace Technology on Migration to Office 365 to Strengthen Customer Service Standards

CIO Influence News DeskJune 20, 2022

by CIO Influence News DeskJune 20, 20220

Upgraded email platform resulted in performance boost of 30% Rackspace Technology, a leading end-to-end, multicloud technology solutions company, announced that Rancho Valencia worked with the...

CIO Influence News Networking

Globe Telecom Selects Netcracker Managed Services to Achieve Operational Excellence

CIO Influence News DeskJune 9, 2022

by CIO Influence News DeskJune 9, 20220

Largest Philippine Mobile Provider Will Leverage Netcracker Operations Automation to Improve Operational Efficiency and Customer Service Experience Netcracker Technology announced that Globe Telecom, the largest...

CIO Influence News Data Management

DataStax Reports Strong Q1 Momentum with Global Adoption of its Astra DB Cloud Database

CIO Influence News DeskJune 1, 2022

by CIO Influence News DeskJune 1, 20220

Company sees over 350% year-over-year Astra DB growth as enterprises including Freshworks, Recruiter.com and Trigyn select its serverless database to scale real-time data without limits...

CIO Influence News Cloud

The ASCII Group Announces New Initiative to Membership Community with Sandler Partners

CIO Influence News DeskMay 10, 2022

by CIO Influence News DeskMay 10, 20220

The ASCII Group, a large membership-based community of independent North American MSPs, MSSPs and Solution Providers, is pleased to announce a new initiative with Sandler...

Tag : Customer Service

MetTel Named Partner for Operator Connect for Microsoft Teams

Salesforce Expands MuleSoft to Every Team with Easy Automation and Integration Across Any Workflow

Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences

Uniphore Solutions Now Available as Genesys Premium AppFoundry Application

Rancho Valencia Works with Rackspace Technology on Migration to Office 365 to Strengthen Customer Service Standards

Globe Telecom Selects Netcracker Managed Services to Achieve Operational Excellence

DataStax Reports Strong Q1 Momentum with Global Adoption of its Astra DB Cloud Database

Straiker Brings Independent AI Agent Red-Teaming to Workday Agent Passport

Is Your Data in Mint Condition? Visit GTB Technologies at Gartner IT Symposium/Xpo™ to Learn Why Accurate Detection Powers AI...

Coupa Recognized for Leadership in Intake & Orchestration by The Hackett Group®

GuidePoint Security Promotes Mark Thornberry to Chief Business Officer

F-Secure launches victim-first Scam Encyclopedia covering 50+ types of consumer fraud

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