AWS Selected as Delta’s Preferred Cloud Provider
Global airline uses AWS to deliver new digital travel services, streamline processes, enhance customer service, and provide cloud training to employees globally Amazon Web Services,...
Tag : Customer Service
Salesforce Expands MuleSoft to Every Team with Easy Automation and Integration Across Any Workflow
Demand for time-saving automation from business teams has increased in more than 90% of companies Salesforce, the global leader in CRM, introduced the next generation...
New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers
Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales Oracle Utilities Edge — Oracle announced Oracle Utilities Agent Service,...
Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences
New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies...
Uniphore Solutions Now Available as Genesys Premium AppFoundry Application
Leading conversational AI provider brings cost savings to Genesys customers Uniphore, the leader in Conversational Automation, announced that Uniphore U-Assist In-Call and U-Assist Aftercall are...
Rancho Valencia Works with Rackspace Technology on Migration to Office 365 to Strengthen Customer Service Standards
Upgraded email platform resulted in performance boost of 30% Rackspace Technology, a leading end-to-end, multicloud technology solutions company, announced that Rancho Valencia worked with the...
Globe Telecom Selects Netcracker Managed Services to Achieve Operational Excellence
Largest Philippine Mobile Provider Will Leverage Netcracker Operations Automation to Improve Operational Efficiency and Customer Service Experience Netcracker Technology announced that Globe Telecom, the largest...
DataStax Reports Strong Q1 Momentum with Global Adoption of its Astra DB Cloud Database
Company sees over 350% year-over-year Astra DB growth as enterprises including Freshworks, Recruiter.com and Trigyn select its serverless database to scale real-time data without limits...
The ASCII Group Announces New Initiative to Membership Community with Sandler Partners
The ASCII Group, a large membership-based community of independent North American MSPs, MSSPs and Solution Providers, is pleased to announce a new initiative with Sandler...
Upstart Announces Upstart AI Lending for Salesforce on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Upstart-powered banks and credit unions can now expand access to credit, deepen customer relationships, and improve customer service Upstart a leading artificial intelligence (AI) lending...