Customer Service Archives - Page 9 of 10

UJET Launches CX Intercloud, the Contact Center Industry’s First Cloud to Cloud Failover Solution

CIO Influence News DeskMarch 3, 2022

by CIO Influence News DeskMarch 3, 20220

Simultaneous Configuration Across AWS and GCP Ensures 100% Uptime and Availability for Customer Service and Sales Operations UJET Inc., the world’s most advanced cloud contact...

Automation CIO Influence News

Uniphore Simplifies Customer Service with Additions to Its Industry-leading Conversational Automation Platform

CIO Influence News DeskMarch 2, 2022

by CIO Influence News DeskMarch 2, 20220

U-Assist In-call delivers industry’s first real-time agent guidance with integrated RPA Uniphore, the leader in Conversational Automation, announced the addition of new solutions to its...

CIO Influence News Sales and Customer Support

Accenture Report Finds 3.5x Revenue Growth for Companies that View Customer Service as a Value Center

CIO Influence News DeskFebruary 28, 2022

by CIO Influence News DeskFebruary 28, 20220

New research from Accenture reveals that companies which view customer service as a value center, rather than as a cost center, achieve 3.5X more revenue...

CIO Influence News Mobility

RouteQ Partners With NextBillion.ai To Increase Delivery Efficiency And Reduce Logistics Costs Around The World

CIO Influence News DeskFebruary 21, 2022February 21, 2022

by CIO Influence News DeskFebruary 21, 2022February 21, 20220

NextBillion.ai will integrate RouteQ’s routing capabilities as part of its platform to enhance customer service across ride-hailing, logistics, delivery, mobility, transportation, and government operations. This...

CIO Influence News Storage and Recovery

Consolidated Communications Enhances Managed Services Suite

CIO Influence News DeskDecember 27, 2021December 27, 2021

by CIO Influence News DeskDecember 27, 2021December 27, 20210

Enhanced Managed IT Services boost efficiency and deliver scalable solutions for businesses Consolidated Communications a leading broadband and business communications provider, has completed a range of...

Business Intelligence CIO Influence News

LiveVox Expands Sales Reach and Elevates Partner Engagement with PlanetOne Relationship

CIO Influence News DeskDecember 27, 2021December 27, 2021

by CIO Influence News DeskDecember 27, 2021December 27, 20210

PlanetOne adds LiveVox to its Growing Provider Portfolio—Bringing an industry leading, performance-driven, blended omnichannel contact center solution to more channel partners nationwide LiveVox Holdings, Inc.,...

CIO Influence News Security

Convergint Acquires Universal Security Systems, Bolstering Global Growth

CIO Influence News DeskDecember 3, 2021

by CIO Influence News DeskDecember 3, 20210

Acquisition welcomes nearly 100 colleagues, strengthening vertical market expertise and client servicing capabilities Convergint, a global leader in service-based systems integration, announced the acquisition of...

CIO Influence News IT and DevOps Networking

ServiceNow Introduces New Messaging Service to Help Organizations Connect with Customers and Employees Wherever They’re Located

CIO Influence News DeskOctober 20, 2021

by CIO Influence News DeskOctober 20, 20210

ServiceNow, with the help of Twilio’s platform, makes it easier than ever to drive end-to-end service experiences – from issue to resolution ServiceNow, the leading...

Automation CIO Influence News IT and DevOps

An Opportunity to Delight Just 14% of Global Consumers Expect to Be Wowed by a Company

CIO Influence News DeskAugust 18, 2021

by CIO Influence News DeskAugust 18, 20210

– Freshworks survey, conducted by Opinium, reveals complexities of global customer experience expectations – 63% of consumers expect brands to know their values and 77%...

Analytics CIO Influence News Computing

NEC Earns Acclaim from Frost & Sullivan for Adopting a Vector-based Approach to High-performance Computing with its SX-Aurora TSUBASA

CIO Influence News DeskMarch 23, 2021July 25, 2022

by CIO Influence News DeskMarch 23, 2021July 25, 20220

The best-in-class HPC solution delivers optimal digitalization outcomes and high-touch customer support for the industrial and energy markets Based on its recent analysis of the...

Tag : Customer Service

Uniphore Simplifies Customer Service with Additions to Its Industry-leading Conversational Automation Platform

Accenture Report Finds 3.5x Revenue Growth for Companies that View Customer Service as a Value Center

RouteQ Partners With NextBillion.ai To Increase Delivery Efficiency And Reduce Logistics Costs Around The World

Consolidated Communications Enhances Managed Services Suite

LiveVox Expands Sales Reach and Elevates Partner Engagement with PlanetOne Relationship

Convergint Acquires Universal Security Systems, Bolstering Global Growth

ServiceNow Introduces New Messaging Service to Help Organizations Connect with Customers and Employees Wherever They’re Located

An Opportunity to Delight Just 14% of Global Consumers Expect to Be Wowed by a Company

NEC Earns Acclaim from Frost & Sullivan for Adopting a Vector-based Approach to High-performance Computing with its SX-Aurora TSUBASA

Salute Appoints Clarence Philipneri as Chief Financial Officer

CIOInfluence Weekly Updates: The Hottest IT Insights & Trends from Dec 16 -20

Think Like an Attacker: How Rapid Insights Drive Rapid Response

Why Invest in Data Fabric? Driving Strategic Growth and ROI

Securin Releases Groundbreaking Report on Threats to Critical Infrastructure Sectors

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