Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences
New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies...
Tag : Customer Service
Uniphore Solutions Now Available as Genesys Premium AppFoundry Application
Leading conversational AI provider brings cost savings to Genesys customers Uniphore, the leader in Conversational Automation, announced that Uniphore U-Assist In-Call and U-Assist Aftercall are...
Rancho Valencia Works with Rackspace Technology on Migration to Office 365 to Strengthen Customer Service Standards
Upgraded email platform resulted in performance boost of 30% Rackspace Technology, a leading end-to-end, multicloud technology solutions company, announced that Rancho Valencia worked with the...
Globe Telecom Selects Netcracker Managed Services to Achieve Operational Excellence
Largest Philippine Mobile Provider Will Leverage Netcracker Operations Automation to Improve Operational Efficiency and Customer Service Experience Netcracker Technology announced that Globe Telecom, the largest...
DataStax Reports Strong Q1 Momentum with Global Adoption of its Astra DB Cloud Database
Company sees over 350% year-over-year Astra DB growth as enterprises including Freshworks, Recruiter.com and Trigyn select its serverless database to scale real-time data without limits...
The ASCII Group Announces New Initiative to Membership Community with Sandler Partners
The ASCII Group, a large membership-based community of independent North American MSPs, MSSPs and Solution Providers, is pleased to announce a new initiative with Sandler...
Upstart Announces Upstart AI Lending for Salesforce on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
Upstart-powered banks and credit unions can now expand access to credit, deepen customer relationships, and improve customer service Upstart a leading artificial intelligence (AI) lending...
Hexaware Partners with Genesys to Help Companies Deliver Hyper-Personalized Customer Service Driven by Empathy
Hexaware Technologies, a leading global IT consulting and digital solutions provider, today announced its partnership with Genesys®, a global cloud leader in customer experience orchestration...
Solvemate Enhances Customer Service Platform with Multilingual Management
Conversational AI for Customer Service leader Solvemate today announces the addition of multilingual bot management capabilities to its customer service automation platform solution. This platform...
Coca-Cola Bottling Company United Selects Zenoss and ADCom for Managed IT Services
Beverage Distributor Modernizes With Managed Full-Stack Monitoring and AIOps Zenoss Inc., the leader in AI-driven full-stack monitoring, announced Coca-Cola Bottling Company United Inc. (CCBCU), a private...