Simplr Introduces the EngageNow Suite to Eliminate the Customer Service BPO
Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a solution that combines...
Tag : Customer Service
Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange
Service teams can leverage the latest telephony innovations from Five9 to power agent, supervisor and customer experience Five9 announced the availability of Five9 Service Cloud...
1.8V PCIe 4.0 ReDriver from Diodes Incorporated Extends PCB Trace Lengths While Minimizing Power Consumption
Diodes Incorporated (Diodes) has further strengthened its range of PCIe solutions with the addition of a new high-speed data rate ReDriver device. The DIODES™ PI2EQX16924 is the...
FourKites Launches New Unified Customer Interface – The First Solution to Deliver End-to-end Supply Chain Visibility in a Single Platform
Leading supply chain visibility company FourKites announced a major platform upgrade that enables organizations to more easily leverage critical supply chain visibility data across their...
Fusion Connect and Intrado Reach Agreement to Transition Enterprise Clients to Fusion Connect’s Strategic Communication Services
Fusion Connect, a leading provider of managed security and collaboration services, and Intrado Corporation, a global leader in technology-enabled services, announced they have signed an agreement...
MetTel Named Partner for Operator Connect for Microsoft Teams
New Partnership Helps Enterprise Teams Administrators Expand Capabilities MetTel, a digital transformation and communications leader, announced that Microsoft named MetTel as a Partner for Operator...
AWS Selected as Delta’s Preferred Cloud Provider
Global airline uses AWS to deliver new digital travel services, streamline processes, enhance customer service, and provide cloud training to employees globally Amazon Web Services,...
Salesforce Expands MuleSoft to Every Team with Easy Automation and Integration Across Any Workflow
Demand for time-saving automation from business teams has increased in more than 90% of companies Salesforce, the global leader in CRM, introduced the next generation...
New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers
Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales Oracle Utilities Edge — Oracle announced Oracle Utilities Agent Service,...
Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences
New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies...