Contact Center Archives - CIO Influence

CallTower Earns Prestigious Cisco Powered Premiere Provider Worldwide Designation

CIO Influence News DeskNovember 20, 2023

by CIO Influence News DeskNovember 20, 20230

CallTower attains Premier Provider Status through Global Cisco Webex Partnership CallTower, a renowned name in the orbit of cloud-based unified communications, contact center, and collaboration...

CIO Influence News Cloud

Hyro Announces Conversational AI for Healthcare on Salesforce Appexchange

PR NewswireNovember 8, 2023

by PR NewswireNovember 8, 20230

Hyro’s customers can now benefit from integrated conversational AI to improve the patient journey, reduce agent burnout, and leverage data to optimize operations Hyro announced it has...

Analytics Business Intelligence Cloud Guest Authors

Dispelling the Top Four Cloud Migration Myths in Contact Centers

Owen RobinsonSeptember 22, 2023

by Owen RobinsonSeptember 22, 20230

Cloud migrations have accelerated quickly into the mainstream in the customer experience industry and are emerging as a key success factor for achieving greater scalability...

CIO Influence News Security

PBCS and Bright Pattern Forge Strategic Partnership to Deliver Enhanced Omnichannel Communication Solutions

PR NewswireAugust 11, 2023

by PR NewswireAugust 11, 20230

PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities. This collaboration seeks to drive...

Analytics CIO Influence News Cloud

8×8 Enhances Customer and Employee Experiences Across Cloud Contact Center and Unified Communications Platform

Business WireJuly 27, 2023

by Business WireJuly 27, 20230

Newest Capabilities Include Enhancements to 8×8 Supervisor Workspace, Analytics Tools and Reports, and Increased Global Connectivity 8×8, a leading integrated cloud contact center and unified...

AIOps CIO Influence News

ComputerTalk and Tethr Partner to Improve Contact Center Performance

PR NewswireJuly 12, 2023

by PR NewswireJuly 12, 20230

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, announced the formation of a strategic partnership to help companies improve contact center performance...

CIO Influence News Cloud Digital Transformation

Vonage Proactive Connect Increases Engagement by Driving Personalized, Two-Way Conversations at Scale

PR NewswireMarch 24, 2023

by PR NewswireMarch 24, 20230

Powerful solution delivers customized, large scale, omnichannel campaigns from a single automation platform Vonage, a global leader in cloud communications helping businesses accelerate their digital...

CIO Influence News Cloud

Solutions by Text Joins the LiveVox Partner Ecosystem

CIO Influence News DeskOctober 14, 2022

by CIO Influence News DeskOctober 14, 20220

Solutions by Text customers can now benefit from LiveVox’s tailored agent workflows and desktop, omnichannel orchestration engine, and full suite of agent empowerment solutions for...

CIO Influence News Cloud

ISG to Publish Reports on Contact Center Services, Platforms

CIO Influence News DeskApril 30, 2022

by CIO Influence News DeskApril 30, 20220

Upcoming ISG Provider Lens™ studies will evaluate how providers are meeting enterprises’ changing customer experience needs amid the pandemic and other disruptions Information Services Group, a...

CIO Influence News Cloud

Vonage Contact Center as a Service Solution Named a European Leader by Frost & Sullivan

CIO Influence News DeskApril 10, 2022January 2, 2024

by CIO Influence News DeskApril 10, 2022January 2, 20240

Ericsson enterprise communications platforms subsidiary Vonage has been recognized as a leader in both Growth and Innovation indexes in the European Contact Center as a...

Tag : Contact Center

CallTower Earns Prestigious Cisco Powered Premiere Provider Worldwide Designation

Hyro Announces Conversational AI for Healthcare on Salesforce Appexchange

PBCS and Bright Pattern Forge Strategic Partnership to Deliver Enhanced Omnichannel Communication Solutions

Vonage Proactive Connect Increases Engagement by Driving Personalized, Two-Way Conversations at Scale

Solutions by Text Joins the LiveVox Partner Ecosystem

CIOInfluence Insights: Unpacking the Vital Developments and Updates of the Week Ending Oct 04

Converged vs. Hyper Converged Infrastructure: Which is Best for Modern Data Centers?

The Future of Data Modeling

HexCon24: Hexnode Announces Major Product Updates, Including Support for Linux and Chrome OS

BlueCat to Acquire LiveAction, Expanding Network Management Solutions Portfolio

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