Zendesk announced the availability of Zendesk Support Assistant for Microsoft 365 on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. This enhanced agent integrates Microsoft Agent 365 built to streamline employee service, the integration gives teams a faster way to support employees through AI-powered workflows inside tools they already use, such as Teams, Outlook, Word, and more.
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Built for IT, HR, and service teams, the Zendesk Support Assistant integrates Agent 365 to enable ticket resolution, issue escalation, and support workflow management within employee workflows in Microsoft 365.
“Most service tools ask employees to adapt to change how they work. We built this integration on the opposite premise: when service teams are already under pressure to do more with less, technology should meet employees where they are, not add to the burden,” said Vishnu Parimi, VP Product, Employee Service, Zendesk. “By integrating with Agent 365, Zendesk delivers support inside the channels that employees interact with daily, with the added security and oversight organizations need to confidently govern AI agents across Microsoft 365,” Parimi added.
Built for IT, HR, and service teams, the Zendesk Support Assistant integrates Agent 365 to enable ticket resolution, issue escalation, and support workflow management within employee workflows in Microsoft 365. The integration runs within Microsoft’s security and compliance infrastructure, giving enterprises a unified control plane for AI agents, knowledge access, and communications.
“Through Microsoft AppSource, Zendesk customers around the world can easily find tailored line-of-business partner solutions that work with the products they already use,” said Srini Raghavan, Corporate Vice President, Microsoft Copilot & Agents Ecosystem at Microsoft Corp.
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