Total number of digital experiences increased 136% over the past two years, while audience engagement reached an all-time high in 2021 As digital fatigue increases...
Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone cloud platform NICE announced that Wodonga TAFE (Technical and Further Education),...
New product addresses the growing need to protect sensitive data, without sacrificing efficiency  AvePoint the most advanced SaaS and data management platform provider, launched Confide,...
Acquisition of Com Tec Co IT Ltd will significantly enhance digital engineering capability and establish scalable nearshore delivery presence in Europe with over 700 highly...
ISG Provider Lensâ„¢ reports will examine providers of retail platforms and services as industry seeks to rebound from the COVID-19 pandemic, adopt digital-first mindset Information...
ISG Provider Lens™ report says the region’s businesses are addressing supply chain, customer service, remote work and sustainability challenges with new digital solutions and services The...
Viseven provides dedicated support to upscale customers’ content hub strategies Viseven Group announced that it has joined Veeva Systems’ new Digital Factory Accelerator Program (DFAP). The...
Vendor assessment of digital customer care services firms transforming service delivery with automation/AI, cloud/platforms, omnichannel, and self-service TELUS International, a leading digital customer experience (DCX)...
Quiq’s integration enables Dynamics 365 customers to capture leads and customer service cases directly from SMS/text, Apple Messages for Business, Google Business Messages, WhatsApp, Instagram...