Precision-Guided RAG: Transforming Customer Support for the Modern Enterprise
As the overseers of tech advancement and operations within an organization, CIOs must remain agile in the face of fast-paced change triggered by new technologies....
Search Results for: customer support
Chatbots For Your Business with Instant Customer Support
Amazon, Mastercard, Spotify, Bank Of America, Tesla, Domino’s, Gupsgup, Yellow.ai, Adobe, Microsoft, HealthTap, and the list will go on. Yes, these are the top brands that...
Pipefy Reports on Process Automation Trends: 85% of Automations Deployed by IT, Finance, or Customer Support Teams
Pipefy, the global industry leader in business process automation (BPA), reported that customer support teams deployed the most automations (48%), followed by finance/procurement teams (26.7%)...
Ivanti Expands Advantage Learning Services for Improved Customer Support
Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures and services IT assets from cloud to edge, announces the expansion of...
Datamatics Inaugurates a Digital-Enabled Omni-Channel Customer Support Centre in the Philippines
Datamatics, a global Digital Technologies, Operations, and Experience Management Company, inaugurated their new omni-channel customer support centre at Pasig City, Manila, Philippines. The facility was...
SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
Combines SupportLogic’s Prediction and Workflow Engine with Emtropy’s Continuous Quality Monitoring to Enable Proactive Revenue Retention SupportLogic, the world’s first Support Experience management platform, is...
Forescout Expands in Asia Pacific and Japan (APJ) with New Singapore HQ and India Customer Support Hub
Growth in region and ransomware threat drives demand for data-driven threat detection platform. Forescout Technologies Inc., the global leader in automated cybersecurity, announced the creation...
PowerSchool Recognized with Six Stevie Awards for Ongoing Commitment to Customer Support and Service
For second consecutive year PowerSchool receives Stevie® Awards for Sales and Customer Service PowerSchool the leading provider of cloud-based software for K-12 education in North America,...
Improving Customer Support and Training: Ricoh Japan Digitalizes Multiple Processes with TeamViewer Solutions
 Seamless knowledge transfer and training-on-the-job powered by Augmented Reality Reduction in travel costs and increased attendance rate in employee training Response time for customer service...
CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience
Customers to unlock the power of AI to personalize engagement CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively...