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RingCX Receives Industry Leadership Recognition, Gains Market Momentum in AI-First Customer Service

Business WireFebruary 21, 2024

by Business WireFebruary 21, 20240

RingCX has been identified as a Leader in The Aragon Research Globe for Intelligent Contact Center for SMB, 2024 RingCentral, a leading provider of AI-driven...

CIO Influence News Machine Learning Security

Info-Tech Research Group Says Generative AI Can Transform Fraud Detection and Customer Service

PR NewswireFebruary 1, 2024

by PR NewswireFebruary 1, 20240

Info-Tech Research Group’s latest research delves into the transformative potential of Gen AI within the insurance industry, offering IT leaders actionable insights and innovative strategies....

CIO Influence News Machine Learning

Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service

PR NewswireJanuary 29, 2024

by PR NewswireJanuary 29, 20240

SaskTel’s Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement Lüm Mobile adopts Alepo’s Virtual Agent for all-digital customer experience Replaced old...

Automation CIO Influence News

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

Business WireDecember 20, 2023

by Business WireDecember 20, 20230

New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions Cogito, the leader in...

CIO Influence News Cloud

More Than Half of Americans Believe AI Will Improve Customer Service

PR NewswireDecember 4, 2023

by PR NewswireDecember 4, 20230

Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred More than half of Americans (52.4%)...

CIO Influence News Cloud Security

Oracle Introduces Generative AI Capabilities to Help Organizations Improve Customer Service

PR NewswireSeptember 25, 2023

by PR NewswireSeptember 25, 20230

New generative AI-powered capabilities in Oracle Fusion Cloud Customer Experience (CX) help service agents, field technicians, and customers solve issues faster Oracle announced the addition...

Automation CIO Influence News Cloud

PagerDuty Helps Customer Service Teams Resolve Issues Faster and More Efficiently with Workflow Automation and Private Status Pages

Business WireSeptember 13, 2023

by Business WireSeptember 13, 20230

New PagerDuty Operations Cloud capabilities bridge the gap between customer service and technical teams for reducing costs and improving customer satisfaction Recommended: Balancing Privacy and Data...

AIOps CIO Influence News Voice

SoundHound AI Launches Fully Automated Smart Answering Service That Lets Any Business Handle Customer Service Calls With Voice AI

Business WireAugust 11, 2023

by Business WireAugust 11, 20230

SoundHound AI, Inc., a global leader in voice artificial intelligence, announced that its fully-automated Smart Answering service will now put the most powerful AI in the world in...

CIO Influence News Cloud

Lucidworks and Google Cloud Provide a Complete Solution for Commerce, Customer Service, and the Workplace

GlobeNewswireJune 2, 2023

by GlobeNewswireJune 2, 20230

Lucidworks, the leading search solutions provider, announced that it is advancing its partnership with Google Cloud to accelerate search and discovery program success for several of...

CIO Influence News Cloud

Zendesk Announces Strategic Collaboration Agreement With AWS to Unlock Smarter, More Personalized Customer Service at Scale

Business WireMarch 24, 2023

by Business WireMarch 24, 20230

Zendesk, Inc., announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology...

Search Results for: customer service

Info-Tech Research Group Says Generative AI Can Transform Fraud Detection and Customer Service

Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service

Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds

SoundHound AI Launches Fully Automated Smart Answering Service That Lets Any Business Handle Customer Service Calls With Voice AI

Lucidworks and Google Cloud Provide a Complete Solution for Commerce, Customer Service, and the Workplace

Zendesk Announces Strategic Collaboration Agreement With AWS to Unlock Smarter, More Personalized Customer Service at Scale

CIOInfluence Insights: Unpacking the Vital Developments and Updates of the Week Ending Oct 04

Converged vs. Hyper Converged Infrastructure: Which is Best for Modern Data Centers?

The Future of Data Modeling

HexCon24: Hexnode Announces Major Product Updates, Including Support for Linux and Chrome OS

BlueCat to Acquire LiveAction, Expanding Network Management Solutions Portfolio

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