Cognigy Launches Generative AI Solution for Enterprise Contact Centers
Cognigy, a market leader in Conversational AI, announced that its platform, Cognigy.AI, will be enhanced with Generative AI, or Large Language Models (LLMs) like OpenAI’s...
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Sprinklr and Sitel Group Partner to Enhance the Contact Center with Social Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group, one of the largest global providers of customer experience (CX) products and...
Lumen Expands Genesys Partnership to Offer Holistic, Cloud-based Solution for Contact Centers
Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data security, functionality, and...
CommunityWFM and Zoom Partner to Offer Workforce Management for Zoom Contact Center Customers
Workforce Management software fully integrates with the Zoom Contact Center Platform CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers,...
Aragon Research Recommends Bright Pattern Contact Center Software
Bright Pattern’s advanced omnichannel contact center platform and CX technology is recommended by Aragon Research for buyers looking for flexibility and to streamline their CX...
Barry Callebaut Group Chooses Vonage Contact Center to Help Deliver an Enhanced Customer Experience
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality...
Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center App Management
Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an embeddable...
CX Innovation Stalls as Contact Centers Fail at the Fundamentals
UJET Partners with CCMA to Identify and Eliminate Barriers in Contact Center Innovation. UJET, the world’s most advanced cloud contact center provider, shares new research...
CDW Named Certified Delivery Partner for UJET and Google Cloud Contact Center Platform
CDP Program Equips Global Partners to Deploy UJET’s Award-Winning Contact Center Platform UJET, Inc., the intelligent, modern contact center platform, announced CDW as the latest...
Nilfisk Chooses Talkdesk Contact Center Solution
Leading manufacturer of professional cleaning equipment will harness power of artificial intelligence to clear a path towards better agent and customer experiences Talkdesk, Inc., a...