By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the...
RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced a range of new capabilities to help...
Ranked ahead of Twilio, Inteliquent and IntelePeer, Bandwidth’s market momentum was rated as the strongest across the top 10 providers along with an above-average financial...
Company Achieves Record NPS Score, More than Doubling Industry Average Druva Inc., the leader in Cloud Data Protection and Management, announced that it has been...
CXone recognized for innovative features and services supporting contact center agility and business continuity designed for today’s work from anywhere requirements NICE announced that it...
Leaptree Optimize customers can now benefit from Skills integration to support dynamic quality assessment schedules based on employee capability levels. Leaptree announced it has launched...
IR has joined the ServiceNow Partner Program as a Technology Partner. IR Collaborate will provide integration into ServiceNow to enable real-time service management and monitoring capabilities...
Companies Expand Scale & Reach with Global Collaboration Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced a strategic relationship...
Dialpad for Startups Empowers Founders with Reliable and Affordable Business Communications Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced the success of...