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Civis New Cloud-Based Digital Equity Intelligence Center Provides Data-Driven Understanding of Affordability, Access, and Adoption of Digital Services Across Communities

CIO Influence News Desk
by CIO Influence News Desk0
Map-based tool offers up-to-date, comprehensive datasets and models for data-driven audience identification and activation; enables teams to plan efficient outreach programs regardless of their data...
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NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022 Release

CIO Influence News Desk
by CIO Influence News Desk0
Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment and expand support for bring-your-own chatbots to...