New Report Shows Engaging, Interactive Experiences Are Antidote to Digital Fatigue
Total number of digital experiences increased 136% over the past two years, while audience engagement reached an all-time high in 2021 As digital fatigue increases...
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NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform
Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone cloud platform NICE announced that Wodonga TAFE (Technical and Further Education),...
AvePoint Launches Confide, a Virtual Data Room to Power Highly Secure Digital Collaboration
New product addresses the growing need to protect sensitive data, without sacrificing efficiency AvePoint the most advanced SaaS and data management platform provider, launched Confide,...
Tech Mahindra Bets Big on Digitally Transforming Insurance Industry Acquires Com Tec Co IT Ltd
Acquisition of Com Tec Co IT Ltd will significantly enhance digital engineering capability and establish scalable nearshore delivery presence in Europe with over 700 highly...
ISG to Publish Two Reports Focused on Digital Transformation of the Retail Industry
ISG Provider Lens™ reports will examine providers of retail platforms and services as industry seeks to rebound from the COVID-19 pandemic, adopt digital-first mindset Information...
Nordic Enterprises Prove Digital Leadership With Transformations to Compete in Post-Pandemic World
ISG Provider Lens™ report says the region’s businesses are addressing supply chain, customer service, remote work and sustainability challenges with new digital solutions and services The...
Viseven Joins Veeva’s New Digital Factory Accelerator Program (DFAP)
Viseven provides dedicated support to upscale customers’ content hub strategies Viseven Group announced that it has joined Veeva Systems’ new Digital Factory Accelerator Program (DFAP). The...
TELUS International Named a Leader in IDC MarketScape Worldwide Digital Customer Care Services 2021-2022
Vendor assessment of digital customer care services firms transforming service delivery with automation/AI, cloud/platforms, omnichannel, and self-service TELUS International, a leading digital customer experience (DCX)...
Quiq Announces Integration with Microsoft to Enable Digital Messaging on Dynamics 365
Quiq’s integration enables Dynamics 365 customers to capture leads and customer service cases directly from SMS/text, Apple Messages for Business, Google Business Messages, WhatsApp, Instagram...