Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service...
Machine Learning (ML) is the science of computer algorithms enabling machines to learn and improve from data analysis without explicit programming. Machine learning is a branch of artificial intelligence that develops and analyzes statistical algorithms that can learn from data and predict new scenarios. ML relies on algorithms—fundamentally, sets of rules—fine-tuned and honed through previous datasets to make predictions and classifications when presented with fresh data.
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