CIO Influence

Tag : Customer Experiences

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Reltio Unveils Industry-First Solution to Serve Trusted, Unified Data in Milliseconds at Every Point of Engagement, Driving Customer Experience Excellence

Business Wire
by Business Wire0
Reltio, a leader in data unification and management, today announced the launch of the Reltio Lightspeed™ Data Delivery Network, a groundbreaking innovation that powers real-time...
Analytics CIO Influence News Machine Learning

GoTo Launches Generative AI-Powered Quality Management Solution to Boost Contact Center Performance and Customer Satisfaction

Business Wire
by Business Wire0
AI Quality Management for GoTo Connect Contact Center automates contact center insights and quickly identifies trends to improve customer experiences GoTo, the leader in cloud...
Guest Authors IT services Machine Learning Security

Customer privacy vs. AI innovation: CX’s billion-dollar gamble

Bill Hastings
by Bill Hastings0
The adoption of AI has already been widely embraced among customer experience professionals. With its ability to revolutionize customer interactions and satisfaction metrics, AI continues...
Automation CIO Influence News IT services Machine Learning Video

New Research Reveals the Role of AI in Revolutionizing Network Operations for Service Providers

Business Wire
by Business Wire0
New research by Incognito Software Systems and Omdia reveals key AI use cases, benefits, and strategies as service providers turn to automation for network optimization...
CIO Influence Interviews Cloud Computing Data Management Digital Transformation IT services Machine Learning Security

CIO Influence Interview with Ari Weil, Vice President of Product Marketing, Akamai

Rishika Patel
by Rishika Patel0
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