As the overseers of tech advancement and operations within an organization, CIOs must remain agile in the face of fast-paced change triggered by new technologies....
Amazon, Mastercard, Spotify, Bank Of America, Tesla, Domino’s, Gupsgup, Yellow.ai, Adobe, Microsoft, HealthTap, and the list will go on. Yes, these are the top brands that...
Pipefy, the global industry leader in business process automation (BPA), reported that customer support teams deployed the most automations (48%), followed by finance/procurement teams (26.7%)...
Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures and services IT assets from cloud to edge, announces the expansion of...
Datamatics, a global Digital Technologies, Operations, and Experience Management Company, inaugurated their new omni-channel customer support centre at Pasig City, Manila, Philippines. The facility was...
Combines SupportLogic’s Prediction and Workflow Engine with Emtropy’s Continuous Quality Monitoring to Enable Proactive Revenue Retention SupportLogic, the world’s first Support Experience management platform, is...
Growth in region and ransomware threat drives demand for data-driven threat detection platform. Forescout Technologies Inc., the global leader in automated cybersecurity, announced the creation...
For second consecutive year PowerSchool receives Stevie® Awards for Sales and Customer Service PowerSchool the leading provider of cloud-based software for K-12 education in North America,...
 Seamless knowledge transfer and training-on-the-job powered by Augmented Reality Reduction in travel costs and increased attendance rate in employee training Response time for customer service...
Customers to unlock the power of AI to personalize engagement CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively...