Genesys Completes Acquisition of Radarr Technologies
Company further extends its AI-powered experience orchestration capabilities beyond traditional service channels to meet customers where they want to be Genesys, a global cloud leader...
Tag : Genesys
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before
Combining Radarr Technologies capabilities with Genesys Cloud will give organizations new AI-powered experience orchestration capabilities that drive customer loyalty, business optimization and competitive differentiation Genesys,...
Genesys Cloud Secures StateRAMP Approval for Government Transformation
Leader in AI-powered experience orchestration strengthens commitment to support state, local and education institutions moving to the cloud Genesys, a global cloud leader in AI-powered...
Modivcare Announces Successful Implementation of AI Automated Omnichannel Cloud Solution to Improve NEMT Member Experience
Modivcare, a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions focused on improving health outcomes, announced that the Company successfully...
Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service...
Genesys Named a Leader in Journey Orchestration Platforms Report
Company provides real-time journey analytics, data management and orchestration capabilities that enable businesses to optimize and scale customer experiences Genesys, a global cloud leader in...
Genesys Unveils Customer Journeys for the Experience Era
In-depth customer journey analytics enables businesses to visualize insights and action empathy for improved experience orchestration, resulting in greater customer loyalty Today at Xperience ’22, Genesys,...
USU Teams up with Voxai Solutions to Provide a Superior Knowledge Management Solution for Genesys Users
USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These two market leaders are joining forces...
Barry O’Sullivan Departs Genesys After Building Digital and AI Foundation
Genesys, a global cloud leader in customer experience orchestration, announced that Barry O’Sullivan, GM and Executive Vice President, will be departing the company after completing...
Genesys Names Wesley Story Chief Information Officer
Genesys, a global cloud leader in customer experience orchestration, announced that Wesley Story has been named Chief Information Officer (CIO), reporting to Brian Swartz, Chief Financial Officer...