Navigate a Cookie-Less World With SAS Real-Time CDP Capabilities
Companies are using SAS® to move beyond traditional CDP platforms to jump-start personalization and increase the value of their first-party data. Rapid digital transformation in...
Tag : CX
Startek Announces Collaboration with Automation Anywhere to Strengthen its Robotic Process Automation Capabilities
Startek, a global provider of customer experience management solutions, announced a strategic collaboration with Automation Anywhere™, a global leader in cloud robotic process automation (RPA)....
Cisco Systems Names LIFT an Advanced Specialized Customer Experience Partner
Distinction certifies LIFT as a proven partner with the right people, processes, and tools to lead a successful Customer Experience practice LIFTinnovate (LIFT), a pioneer...
Five9 Launches CX Maturity Model to Guide Enterprises through the Next Era of Digital Transformation in the Contact Center
Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results...
Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa
CallMiner’s Rich Conversational Insights and Emotional Assessment Capabilities Improve Social, Personality and Behavioural Modeling within Genii Analytics Products CallMiner, the leading provider of speech and...