CX Archives - CIO Influence

Revolutionizing CX in 2024: Top Trends for CIOs

Rishika PatelDecember 12, 2023January 4, 2024

by Rishika PatelDecember 12, 2023January 4, 20240

Delivering exceptional customer experiences stands as a cornerstone for enduring customer engagement. Adapting to evolving needs and expectations mandates a precise orchestration of information, services,...

AIOps CIO Influence News IT and DevOps

Talkmap Announces Talkdiscovery Version 8.0, Featuring Continuous Intent Discovery (CID)

PR NewswireJuly 26, 2023

by PR NewswireJuly 26, 20230

Talkmap has been working with GPT and LLMs since 2018, leveraging our world-leading expertise in linguistics, LLMs, & generative AI to deliver patented, specialized AI within our...

CIO Influence News Digital Transformation

TELUS International Appoints New Chief Transformation Officer To Enhance Its Digital Transformation Capabilities

CIO Influence News DeskAugust 23, 2022

by CIO Influence News DeskAugust 23, 20220

Beth Howen brings more than two decades of experience in driving digital transformation for large enterprises in the technology industry. TELUS International, a leading digital customer...

CIO Influence News Cloud

ConneXio Cloud Aims to Revolutionize CX and Software for Businesses

CIO Influence News DeskMay 25, 2022

by CIO Influence News DeskMay 25, 20220

ConneXio team has been there went there when it comes to CX, Contact Centers, Software and Resources. Their new platform, ConneXio Cloud, will be the...

Analytics CIO Influence News

NICE Named Overall Leader in Technology Excellence and Customer Impact in 2022 SPARK Matrix Speech Analytics Report

CIO Influence News DeskApril 19, 2022

by CIO Influence News DeskApril 19, 20220

NICE CX Analytics recognized for improving blended self and human service experiences with AI purpose-built solutions for CX NICE announced that it has been recognized as...

CIO Influence News Cloud

UJET Wins Prestigious Best of Enterprise Connect 2022 Overall Award

CIO Influence News DeskMarch 23, 2022

by CIO Influence News DeskMarch 23, 20220

Disruptive Contact Center Platform Also Recognized for Innovative Use of Artificial Intelligence in CX UJET, Inc., the world’s most advanced cloud contact center provider, announced...

Analytics CIO Influence News Networking

Alida Recognized on the 2021 List of Best Workplaces in Technology in Canada

CIO Influence News DeskNovember 17, 2021November 17, 2021

by CIO Influence News DeskNovember 17, 2021November 17, 20210

Alida, a leader in Total Experience Management (TXM), announced that it has been named on the 2021 list of Best Workplaces in Technology. Alida received...

CIO Influence News IT and DevOps Networking

Stream I.T. Consulting Ltd. Joins the Alida Partner Network to Optimize Customer Experiences in Asia

CIO Influence News DeskOctober 22, 2021October 27, 2021

by CIO Influence News DeskOctober 22, 2021October 27, 20210

Partnership will enable brands to create enhanced customer experiences through listening and acting on customer feedback Alida, a leader in Total Experience Management (TXM), announced...

CIO Influence News Networking Security

TTEC Resolves Cyber Incident

CIO Influence News DeskSeptember 20, 2021August 2, 2022

by CIO Influence News DeskSeptember 20, 2021August 2, 20220

TTEC Holdings, Inc., one of the largest global CX technology and services innovators for end-to-end digital CX solutions, resolved the cyber attack on its technology...

CIO Influence News Cloud Security

Frost & Sullivan Recognizes Cisco as a Leader of Growth and Innovation in the North American Enterprise Cloud Contact Center Market

CIO Influence News DeskAugust 26, 2021

by CIO Influence News DeskAugust 26, 20210

Cisco stands out among enterprise CCaaS providers with its ability to deliver a bridge to cloud and other enabling technologies Frost & Sullivan has identified...

Tag : CX

Revolutionizing CX in 2024: Top Trends for CIOs

Talkmap Announces Talkdiscovery Version 8.0, Featuring Continuous Intent Discovery (CID)

TELUS International Appoints New Chief Transformation Officer To Enhance Its Digital Transformation Capabilities

ConneXio Cloud Aims to Revolutionize CX and Software for Businesses

NICE Named Overall Leader in Technology Excellence and Customer Impact in 2022 SPARK Matrix Speech Analytics Report

UJET Wins Prestigious Best of Enterprise Connect 2022 Overall Award

Alida Recognized on the 2021 List of Best Workplaces in Technology in Canada

Stream I.T. Consulting Ltd. Joins the Alida Partner Network to Optimize Customer Experiences in Asia

TTEC Resolves Cyber Incident

Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction

Verizon Deploys First-Ever Interoperable Multi-Vendor O-RAN DAS system

SentinelOne Secures Both Known and Shadow AI Services in the Workplace with New AI Security Posture Management

Anomalo Advances Gen-AI Data Quality with New Funding for Unstructured Monitoring Innovations

Quadrant Report Names Swimlane a Leader in GenAI-Powered SOC Platforms

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