Genesys Completes Acquisition of Radarr Technologies
Company further extends its AI-powered experience orchestration capabilities beyond traditional service channels to meet customers where they want to be Genesys, a global cloud leader...
Tag : customer experience
Abrigo Fraud Detection Platform Reduces Mounting Losses by Fight Fraud Quickly and Smartly
Customer identifies 93% of its total fraudulent check value with Abrigo’s AI-powered platform, built to uncover threats, automate workflows, and safeguard customers Abrigo, a leading...
TELUS International and Morpheus Data Partner to Deliver Simplified and Agile Hybrid Cloud Platform Operations
Enhanced cloud platform offers generative AI-enabled solutions to facilitate end-to-end digital transformations TELUS International a leading digital customer experience (CX) innovator that designs, builds, and...
Expereo Launches Enhanced Internet, the World’s First AI-driven & Fully Internet-Based Application Performance Solution
Enhanced Internet from Expereo can decrease traffic latency across the internet by up to 85%, reduce packet loss up to 0% and ensure application performance...
Zendesk Users Report Lower Total Cost of Ownership than Salesforce
Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to Zendesk from Salesforce Service Cloud. Zendesk users...
ServiceNow’s Generative AI Enhances Cognizant WorkNEXT Digital Workplace Services
Cognizant WorkNEXTÂ aims to put user experience at the center of workplace transformation, with generative AI capabilities designed to enhance employee self-service and streamline adoption of...
MetTel, MCS Provide Cloud-Based Contact Centers to Federal Agencies
Solution includes Genesys CCaaS, SuccessKPI CCaaS Insights Platform, Microsoft Teams, Amazon Connect MetTel, a leader in digital transformation and communications, and Mission Critical Solutions (MCS),...
Vercara Adds Private Data Lake Feature to UltraDNS
UltraDNS Private Data Lake offering makes large-scale DNS data analysis accessible for businesses of all sizes Vercara, a leading provider of cloud-based services that secure...
Melissa Partners with Esri to Power Retail Ecommerce Operations with Data Accuracy
Clean, enhanced address data pairs with Esri’s ArcGIS for customer insight; improves shopper experience, optimizes deliveries, and prevents fraud Melissa, a leading provider of global...
NTT DATA Business Solutions Announces Global Center for Generative AI with IBM WatsonX
NTT DATA Business Solutions taps IBM watsonx AI and data platform to create new customer solutions for application modernization, finance, hospitality and the public sector NTT...