Ethio Telecom Chooses Allot Traffic Management Solution
Ethiopia’s leading mobile provider to deploy Allot’s SmartTraffic QoE solution to improve network performance and customer experience Allot Ltd., a leading global provider of innovative...
Tag : customer experience
Genesys Unveils Customer Journeys for the Experience Era
In-depth customer journey analytics enables businesses to visualize insights and action empathy for improved experience orchestration, resulting in greater customer loyalty Today at Xperience ’22, Genesys,...
ASAPP Launches AutoCompose to Automate 70% of Contact Center Agent Messages
Death of the Canned Response, AutoCompose Lifts Customer Service Agent Productivity, Accelerates Response Times to Customers, and Lowers Handle times by 25% ASAPP, Inc., the...
Blue Hexagon Expands Vertical Market Reach, Securing Multi-Cloud Platforms with Deep Learning Threat Detection
Blue Hexagon gains customer traction by successfully defending key industries, including eCommerce, energy, healthcare and insurance Blue Hexagon, a leading agentless cloud-native AI platform, announced...
TEOCO Adds FWA Planning Capabilities to ASSET
TEOCO, the leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs) worldwide, has announced the launch of ASSET Q2...
Bouygues Telecom Selects Etiya to Become Digital-Ready
Etiya, a leading Independent Software Provider, announced it has been selected by one of the largest French telecommunication operators, Bouygues Telecom, to deploy Etiya’s Cloud...
Comcast Technology Solutions Selected by Deutsche Telekom as Centralized Cloud Management Platform For Magenta TV
Magenta TV, now powered by Comcast Technology Solutions’ Cloud TV Suite, to provide consumers with broad access to TV shows and movies across connected devices...
SuccessKPI Joins Talkdesk AppConnect Marketplace
SuccessKPI, Inc., an insight and action platform provider, announced the launch of its ‘all-in-one’ cloud analytics insight and action platform on Talkdesk AppConnect, enabling businesses...
Laminar Doubles Funding in Less Than Six Months to $67 Million, Leading the Way in Cloud Data Security
Public cloud data security leader secures $30 million extended Series A, with participation from Tiger Global Management and Salesforce Ventures, and launches three new product...
SAS a Leader in Real-Time Interaction Management per Independent Research Firm Report
SAS customer references “award SAS this study’s only perfect reference rating for a vendor’s roadmap…” As brand marketers continue to prioritize customer experience (CX), those...