AWS Selected as Delta’s Preferred Cloud Provider
Global airline uses AWS to deliver new digital travel services, streamline processes, enhance customer service, and provide cloud training to employees globally Amazon Web Services,...
Tag : customer experience
Konica Minolta Announces Organizational Changes
Regional Realignment and Shared Services Approach Accelerate DX Strategy Konica Minolta Business Solutions U.S.A., Inc. announced organizational changes to accelerate its digital transformation (DX) strategy,...
Elisa Polystar Acquires Cardinality Ltd, Strengthening Its Portfolio With Comprehensive Data Ingestion and Cloud-Native Capabilities
Elisa Polystar acquires Cardinality Ltd, a UK-based supplier of cloud-native data management (DataOps), service assurance and customer experience analytics for communications service providers (CSPs) globally....
SuccessKPI Insight and Action Platform Available on Genesys AppFoundry
AI-driven Contact Center platform combines with Genesys customer experience platform to deliver an unprecedented understanding of and ability to delight customers SuccessKPI, Inc., a leading...
Oracle Becomes First Hyperscaler to Open a Cloud Region in Mexico
Public and private organizations from sectors including telecommunications, financial services, and the public sector will benefit from Oracle Cloud Infrastructure’s price-performance, built-in security, and disaster...
Nilfisk Chooses Talkdesk Contact Center Solution
Leading manufacturer of professional cleaning equipment will harness power of artificial intelligence to clear a path towards better agent and customer experiences Talkdesk, Inc., a...
Stream Data Centers Expands Strong Leadership, Welcomes New SVP of Operations Chris D. Jackson
Strategic Addition Empowers a More Scalable and Streamlined Operations Platform to Deliver Exceptional Data Center Services Stream Data Centers, an industry leader in delivering exceptional...
Genesys Named a Leader in Journey Orchestration Platforms Report
Company provides real-time journey analytics, data management and orchestration capabilities that enable businesses to optimize and scale customer experiences Genesys, a global cloud leader in...
HCL Technologies Unveils New Global Delivery Center in Vancouver
New Center provides customers with next-generation products and solutions HCL Technologies (HCL), a leading global technology company, announced the opening of its new delivery center...
Stord Expands Warehouse Capacity in Key Markets to Meet Heightened Demand
Additional 780K+ sq ft. of warehouse and fulfillment space relieves pressure on brands as Stord executes on its mission to make supply chain a competitive...