Fusion CX Acquires Sequential Technology International LLC
Fusion CX, involved in providing customer experience (CX) solutions, has acquired Sequential Technology International LLC (STI), a provider of CX services for the telecom and...
Tag : customer experience
Nexus and Creanord Partner to Deliver Comprehensive Service Assurance and Customer Experience Monitoring Solutions
Nexus Telecom Switzerland AG, a leading provider of passive end-to-end network performance, automation and customer experience analytics, and Creanord Ltd., a specialist in active network...
Reltio Unveils Industry-First Solution to Serve Trusted, Unified Data in Milliseconds at Every Point of Engagement, Driving Customer Experience Excellence
Reltio, a leader in data unification and management, today announced the launch of the Reltio Lightspeed™ Data Delivery Network, a groundbreaking innovation that powers real-time...
Ispirer Systems Redefines Modernization with Its New Ecosystem
Ispirer Systems has introduced a new ecosystem of rebranded modernization solutions, including InsightWays, SQLWays, CodeWays, ExpressWays, ServiceWays, and ExpertWays. This strategic shift enhances automation, streamlines...
Kajeet Launches Pilot of Kajeet Transit
Kajeet, a leader in managed IoT connectivity solutions, has launched Kajeet Transit™, a rider engagement solution designed to enhance public transit experiences through secure rider...
Teleperformance forms strategic partnership with Real-Time Speech Understanding provider Sanas
Sanas partnership highlights Teleperformance’s (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base...
Optiva Launches Agentic AI for Telecom BSS, Powered by Google’s Gemini Models
Award-winning BSS platform now seamlessly incorporates virtual generative AI agents, empowering telcos with operational efficiency, reduced costs and an enhanced customer experience Optiva, a leader...
Everlaw Welcomes Joe Glass as New Chief Revenue Officer
Glass Brings High-intensity Sales Expertise to Everlaw as AI Reshapes Legal Field Everlaw, the cloud-native investigation and litigation platform, announced the appointment of tech veteran Joe...
Infobip and Telekom Business Europe Partner to Help Businesses Connect With Customers
Global communications platform Infobip and Europe’s leading enabler of B2B digitalization, Telekom Business Europe, have partnered to enhance the telco’s communication platform solutions. This new cooperation helps businesses...
Leading Through Turbulence: How Digital Transformation and AI Can Help Build Resilient Organizations in 2025
As we approach a new year, business leaders around the world are confronting a convergence of geopolitical, economic, and technological challenges. The ongoing Russia-Ukraine and...