CIO Influence

Tag : customer experience

Analytics CIO Influence News

Quantum Metric Broadens Atlas Capabilities to Support Customer Experiences Across Digital and Beyond

PR Newswire
by PR Newswire0
Quantum Metric, the customer-driven digital analytics platform, announced new features designed to enhance visibility of the entire customer experience, including expanded capabilities for Atlas. Outcome driven navigation, built-in KPI alerting...
CIO Influence News Cloud

8×8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for Enhanced Customer Experiences

Business Wire
by Business Wire0
8×8, Inc., a leading integrated cloud communications platform provider, announced the 8×8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge...
CIO Influence News IT and DevOps

Investment in Employee Experience, Cloud and AI Drives Improved Customer Experience, New NTT Report Shows

Business Wire
by Business Wire0
NTT Ltd., a leading IT infrastructure and services company, has launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a...
AIOps CIO Influence News Cloud

Avaya Unveils Reimagined Professional Services, Prioritizing AI, Cloud, and Digital Transformation Through ACES

Business Wire
by Business Wire0
Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services. The enhanced...