Contact Centers Archives

Cogito Expands Relationship with Leading U.S. Health Plan and Deepens API Integration with Fortune 25 Telecom Provider

Business WireAugust 10, 2023

by Business WireAugust 10, 20230

Cogito continues to drive exceptional return on investment (ROI) for customers, leading to expanded and strengthened relationships with world’s largest brands Cogito, the leader in...

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Lumen Expands Genesys Partnership to Offer Holistic, Cloud-based Solution for Contact Centers

CIO Influence News DeskDecember 23, 2022

by CIO Influence News DeskDecember 23, 20220

Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data security, functionality, and...

CIO Influence News Cloud

XSELL Technologies Announces XSELL Agent Experience on Salesforce AppExchange

CIO Influence News DeskJuly 20, 2022

by CIO Influence News DeskJuly 20, 20220

XSELL’s customers can now amplify top performer outcomes with precision, at scale XSELL Technologies, a leader in conversational AI for contact center agent optimization, announced it...

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ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers

CIO Influence News DeskMay 27, 2022

by CIO Influence News DeskMay 27, 20220

New AI Service Automatically Summarizes Every Call and Chat for Contact Centers to Reduce Handle Time by 10% or More ASAPP, Inc., the artificial intelligence...

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ConneXio Cloud Aims to Revolutionize CX and Software for Businesses

CIO Influence News DeskMay 25, 2022

by CIO Influence News DeskMay 25, 20220

ConneXio team has been there went there when it comes to CX, Contact Centers, Software and Resources. Their new platform, ConneXio Cloud, will be the...

CIO Influence News Cloud

Revation Systems Upgrades Next Generation Digital Engagement Platform for Contact Centers

CIO Influence News DeskMarch 23, 2022

by CIO Influence News DeskMarch 23, 20220

Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer Experiences Revation Systems, a leader in cloud-based engagement and contact center as a...

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Enhancements to Pryon Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centers and Help Desks

CIO Influence News DeskMarch 7, 2022

by CIO Influence News DeskMarch 7, 20220

Pryon named to KMWorld 100 Companies that Matter in Knowledge Management in 2022 Pryon, the artificial intelligence (AI) company that is transforming knowledge bases into...

Tag : Contact Centers

Cogito Expands Relationship with Leading U.S. Health Plan and Deepens API Integration with Fortune 25 Telecom Provider

Lumen Expands Genesys Partnership to Offer Holistic, Cloud-based Solution for Contact Centers

XSELL Technologies Announces XSELL Agent Experience on Salesforce AppExchange

ASAPP Launches AutoSummary to Automate 100% of Call Summaries for Contact Centers

ConneXio Cloud Aims to Revolutionize CX and Software for Businesses

Enhancements to Pryon Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centers and Help Desks

CIOInfluence Weekly Brief: IT Developments You Need to Know (Nov 18–22)

Byte-Sized Battles: Top Five LLM Vulnerabilities in 2024

Why CIOs Need to Prioritize Quantum-Safe Strategies

Lightning AI Raises $50Million to Simplify and Scale AI Development For Enterprises and Developers

Luzmo IQ launches to Bring Hyper-Personalized AI Analytics and Data Insights to Any Application or Workflow

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