Contact Center as a Service Archives

Accelecom Launches Contact Center as a Service (CCaaS) to Revolutionize Customer Experience

PR NewswireFebruary 28, 2024

by PR NewswireFebruary 28, 20240

Accelecom, a leading provider of next-generation fiber and cloud-based communication solutions announced the launch of its latest offering, Contact Center as a Service (CCaaS). This...

AIOps CIO Influence News IT and DevOps

Windstream Enterprise and Talkdesk Partner to Deliver AI-Powered CCaaS Solution

Business WireApril 24, 2023

by Business WireApril 24, 20230

Talkdesk’s intelligent, cloud-based contact center capabilities plus Windstream Enterprise’s managed services give enterprises all the tools to deliver a superior, seamless customer experience Windstream Enterprise,...

CIO Influence News Cloud

Sytel Extends CCaaS Subscription Service Into Europe and APAC

CIO Influence News DeskNovember 2, 2022

by CIO Influence News DeskNovember 2, 20220

Sytel has announced the expanded availability of Softdial Cloud, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centers. Softdial...

Analytics CIO Influence News

CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities

CIO Influence News DeskAugust 23, 2022

by CIO Influence News DeskAugust 23, 20220

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Genesys Cloud CX and Amazon Connect, enabling organizations to gain...

CIO Influence News Cloud

Revation Systems Upgrades Next Generation Digital Engagement Platform for Contact Centers

CIO Influence News DeskMarch 23, 2022

by CIO Influence News DeskMarch 23, 20220

Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer Experiences Revation Systems, a leader in cloud-based engagement and contact center as a...

CIO Influence News Cloud IT and DevOps

8×8 Named A Challenger In The New 2021 Gartner Magic Quadrant For Contact Center as a Service

CIO Influence News DeskAugust 13, 2021August 13, 2021

by CIO Influence News DeskAugust 13, 2021August 13, 20210

8×8.com8×8, Inc. (EGHT), a leading integrated cloud communications platform, announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center...

CIO Influence News Digital Transformation SaaS

NICE CXone Named A Leader In The 2021 Gartner® Magic Quadrant™ For Contact Center as a Service For 7th Consecutive Year

CIO Influence News DeskAugust 10, 2021August 10, 2021

by CIO Influence News DeskAugust 10, 2021August 10, 20210

Cloud Customer Experience Platform Positioned Highest for Completeness of Vision in Global Report, Making NICE the only vendor named a Leader in both 2021 Magic...

CIO Influence News Cloud Data Center and Co-location

Five9 Is Now Part of the Gartner Peer Insights Customer First Program for Contact Center as a Service

CIO Influence News DeskAugust 4, 2021

by CIO Influence News DeskAugust 4, 20210

Five9 Signals Its Commitment to Listening to Its Customers and Sourcing Unbiased Customer Feedback as It Joins the Gartner Customer First Program. Five9, Inc. (FIVN),...

CIO Influence News Cloud Security

Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone

CIO Influence News DeskMay 12, 2021July 25, 2022

by CIO Influence News DeskMay 12, 2021July 25, 20220

NICE extends APAC operations and investment with dedicated local teams to deliver innovation, next-gen smart customer service and accelerate cloud adoption in Japan NICE announced...

Tag : Contact Center as a Service

Windstream Enterprise and Talkdesk Partner to Deliver AI-Powered CCaaS Solution

Sytel Extends CCaaS Subscription Service Into Europe and APAC

CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities

8×8 Named A Challenger In The New 2021 Gartner Magic Quadrant For Contact Center as a Service

NICE CXone Named A Leader In The 2021 Gartner® Magic Quadrant™ For Contact Center as a Service For 7th Consecutive Year

Five9 Is Now Part of the Gartner Peer Insights Customer First Program for Contact Center as a Service

Addressing Rising VMware Costs and Sustainability Goals with the Right Virtualization Strategy

CIO Influence Interview with Aaron Bray, Co-founder and CEO of Phylum

Anitian Secures $7Million in Series D Financing and Appoints Chris Finan as CEO

Docusign Unveils “Docusign for Developers” to Accelerate Intelligent Agreement Management at Docusign Discover Event

Trellix Uncovers Diversification of Ransomware Ecosystem as Cybercriminal Use of AI Expands

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