CIO Influence

Tag : cloud communications

CIO Influence News Cloud Digital Transformation

Vonage Introduces ‘Conversations for Salesforce’ for Seamless Customer Journeys Across Channels, Processes and Organizations

PR Newswire
by PR Newswire0
Adds two-way messaging capability to Salesforce for personalized, contextual communications to improve first contact resolution and customer engagement, and enhance Vonage Contact Center  Vonage, a global...
CIO Influence News Cloud Machine Learning

Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating AI with Contact Centers Using Maestro

PR Newswire
by PR Newswire0
Improves CX, reduces costs by resolving calls in the communications cloud–without needing a live agent First integrations include conversational AI leaders Cognigy and Google Cloud’s...